[Hiring] Phone System Administrator @Connection

Role Description

Connection has a fantastic opportunity through our Technical Staffing division for a Phone System Administrator / Telecommunications Support Specialist. This individual will be responsible for:

• Administering phone extensions, voicemail, call queues, phone schedules, automated greetings, and system features.
• Providing technical troubleshooting and end-user support.
• Managing phone system programming and call-recording access.
• Working closely with internal IT, networking teams, and external service providers to ensure reliable phone system operations and resolve technical issues.

Qualifications

• Previous experience administering and supporting enterprise phone systems or telecommunications environments.
• Hands-on experience managing phone extensions, voicemail, call queues, and call routing.
• Knowledge of DID numbers, extension provisioning, auto attendants, and programmable phone features.
• Experience configuring business phone schedules, holiday greetings, and automated menu options.
• Ability to troubleshoot phone system programming, server, and switch-related issues.
• Experience managing call queues, agent assignments, and associated reporting.
• Familiarity with call-recording systems and access management.
• Strong troubleshooting, problem-solving, and customer service skills.
• Ability to coordinate with internal IT teams, networking departments, and external telecommunications vendors.
• Strong communication, documentation, and organizational skills.

Requirements

• Experience supporting multi-department or enterprise telecommunications environments.
• Experience with call center or switchboard phone system administration.
• Familiarity with telecommunications licensing and user/agent restrictions.
• Experience with call-recording compliance and organizational access policies.
• Vendor-specific phone system certifications or relevant telecommunications training.

Benefits

• Progressive and competitive compensation.
• 401k plans.
• Medical insurance.
• Free therapy visits, mental health coaching and tools, and meditation resources.
• Generous paid time off package, including vacation, sick time, Wellness and Volunteer Time Off days.