[Hiring] Overnight IT Support Analyst II @Radiology Partners

Role Description

Provide IT support to end users utilizing Radiology Partners systems, including:

• Troubleshooting desktop PCs, mobile devices, VPN connectivity, and on-call support
• Managing user access, incidents, service interruptions, and downtimes to ensure a consistent and reliable end-user experience
• Analyzing HL7 messages and recurring system issues, collaborating with internal and external resources to implement permanent solutions
• Documenting and communicating IT processes, including how-to guides and downtime procedures, to support training and close knowledge gaps
• Utilizing ticketing systems to document issues, resolutions, and communicate effectively with customers and internal teams

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or equivalent experience preferred
• Experience supporting healthcare IT environments, including PACS systems and radiology workflows
• Proficiency with software installation, configuration, troubleshooting, hardware, networks, and voice dictation systems such as PowerScribe
• Strong customer service skills with critical thinking and creative problem-solving abilities
• Prior Healthcare IT experience with the ability to provide effective on-call support

Requirements

• Full-time (30+ hrs/week)
• Remote location

Benefits

• Competitive Benefits package – Eligibility starts the month after hire, with tiered options to choose from
• Compensation Reviews, Career Growth Opportunities
• Flexible Remote Schedules
• Generous PTO Plans and Paid Holidays
• Proudly Certified as a Great Place to Work for Five Consecutive Years