[Hiring] Service Center Analyst @Radiology Partners

Role Description

Provide advanced IT support for clinical and administrative users, ensuring high availability of radiology systems.

• Diagnose and resolve complex hardware, software, network, and clinical application issues across devices and peripherals.
• Triage and manage escalated or high-priority incidents, collaborating with cross-functional IT teams as needed.
• Support operations during planned and unplanned downtime, following established downtime procedures.
• Document and manage incidents in ServiceNow, communicate updates and resolutions clearly, and contribute to ongoing process improvements and knowledge documentation.

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, or related field preferred - or equivalent experience.
• 5+ years of experience in healthcare IT, including hardware and network support preferred.
• Experience supporting voice dictation systems such as PowerScribe or Fluency.
• Knowledge of HIS/RIS, PACS, Voice Recognition systems, DICOM functionality, and radiology workflow.
• Strong critical thinking, problem-solving, and customer service skills.

Requirements

• Competitive Benefits package – Eligibility starts the month after hire, with tiered options to choose from.
• Compensation Reviews, Career Growth Opportunities
• Flexible Remote Schedules
• Generous PTO Plans and Paid Holidays
• Proudly Certified as a Great Place to Work for Five Consecutive Years

Benefits

• The hourly range for this position is $24.78 - $25.00. Final determinations may vary based on several factors including but not limited to education, work experience, certifications, geographic location etc.
• In addition to this range, Radiology Partners offers competitive total rewards packages, which include possible incentive and productivity programs, health & wellness coverage options, 401k benefits, and a broad range of other benefits such as family planning and telehealth (all benefits are subject to eligibility requirements).