[Hiring] North America Field Office & Technology Lead @Otis Elevator Co.

Role Description

Otis is looking for an experienced and customer-focused North America Field Office & Technology Lead to serve as a trusted technology partner to approximately 160 business locations across North America. As the primary connection between Digital Technology (DT) and site leadership, you will help ensure technology services and infrastructure meet the evolving needs of the business. You will lead critical site technology initiatives, oversee vendor relationships, support office moves and renovations, and drive operational excellence across the field office environment.

On a typical day you will:

• Business Relationship Management
  • Serve as the primary Digital Technology contact for business site leaders and designated site technology contacts across North America.
  • Build and maintain strong partnerships with approximately 160 locations, ensuring alignment between business needs and technology services.
  • Own and maintain the North America site contact database and communication processes.
  • Provide proactive communications regarding technology initiatives, service changes, infrastructure projects, and planned maintenance activities.
  • Partner with business stakeholders to identify opportunities for service improvements and operational efficiencies.
  • Coordinate escalations and ensure timely resolution of site technology issues.
• Site Infrastructure Program Ownership
  • Lead programs supporting network closets, telecommunications rooms, and UPS infrastructure across the North American site portfolio.
  • Establish and maintain standards, documentation, inventory records, and governance processes.
  • Coordinate inspections, remediation activities, equipment lifecycle planning, and site readiness initiatives.
  • Track compliance with corporate standards and drive continuous improvement efforts.
  • Partner closely with infrastructure, facilities, security, and operations teams to maintain a secure and reliable technology environment.
• Managed Print Services Leadership
  • Serve as the Digital Technology owner for North America managed print services.
  • Manage the relationship with the managed service provider and key vendor partners.
  • Monitor service performance, issue resolution, asset lifecycle planning, and customer satisfaction.
  • Lead governance reviews and support continuous improvement initiatives.
  • Ensure documentation, standards, and service processes remain current and effective.
• Site Moves, Renovations, and Relocations
  • Coordinate all Digital Technology activities associated with office relocations, renovations, site consolidations, and new facility openings.
  • Develop and manage technology workstreams covering networking, telecommunications, end-user technology, conference rooms, and printing services.
  • Work closely with facilities, real estate, project managers, vendors, and business stakeholders to ensure successful project execution.
  • Support strategic initiatives, including corporate office relocations and other business-critical site transitions.
  • Minimize business disruption through effective planning, communication, and execution.
• Vendor and Project Management
  • Coordinate activities across Digital Technology teams, business stakeholders, facilities organizations, and external vendors.
  • Manage project plans, milestones, risks, issues, and dependencies.
  • Prepare and deliver project updates, status reports, and communications for leadership and stakeholders.
  • Support budgeting, forecasting, and technology lifecycle planning activities.
  • Drive standardization and process improvements across the site services portfolio.

Qualifications

• 5+ years of relevant experience in IT infrastructure, workplace technology, end-user services, or site operations.
• Bachelor’s degree in Information Technology, Business, Engineering, or a related discipline is preferred but not required.
• Experience managing third-party vendors and service providers.
• Proven experience coordinating technology projects across multiple locations.
• Strong understanding of:
  • Enterprise networking and connectivity
  • Telecommunications infrastructure
  • End-user computing environments
  • UPS and site infrastructure technologies
  • Managed print services
• Exceptional communication and stakeholder management skills.
• Strong organizational skills with the ability to manage multiple priorities simultaneously.
• Travel up to 10%.

Preferred Qualifications

• Experience supporting manufacturing, field operations, or large multi-site organizations.
• Project management certification (PMP or equivalent).
• ITIL certification or experience working in an IT service management environment.
• Experience supporting facility projects, office relocations, or workplace technology initiatives.

Key Competencies

• Customer Focus
• Relationship Management
• Communication and Influencing Skills
• Vendor Management
• Project Coordination
• Operational Excellence
• Problem Solving
• Collaboration and Teamwork
• Continuous Improvement
• Organizational Agility

Benefits

• 401(k) plan with a generous company match and an automatic retirement contribution.
• Comprehensive medical, prescription drug, dental, and vision coverage.
• Three weeks of paid vacation, along with paid company holidays.
• Paid sick leave, employee assistance, and wellness incentive programs.
• Life insurance and disability coverage.
• Voluntary benefits, including options for legal, pet, home, and auto insurance.
• Generous birth/adoption and parental leave benefits, as well as adoption assistance.
• Tuition reimbursement program.
• Service anniversaries recognition and spot performance bonus opportunities.