[Hiring] NOCaaS Engineer @Emapta

Role Description

Be the Force That Keeps Global Networks Running Securely. Modern businesses depend on secure, uninterrupted connectivity—and behind every resilient network is an engineer who can think fast, troubleshoot with confidence, and keep critical systems performing at their best. As a NOCaaS Engineer, you'll:

• Monitor and maintain cloud network infrastructure
• Resolve complex technical issues
• Collaborate with global teams
• Help customers stay connected around the clock

If you're ready to shape the future of cloud-delivered networking, we're looking for Top 1% talent who thrive under pressure and are driven to deliver operational excellence in the fast-moving world of Cybersecurity-as-a-Service.

Qualifications

• 2 to 5 years of relevant experience as a Tier 1 or Tier 2 Support Engineer, IT Systems Administrator, NOC Engineer, Network Operations Engineer, or in a similar role within web, networking, or information security companies
• Must have the ability to work 24/7 rotating shift coverage and provide on-call support as required
• Experience with: ISP, DNS, DHCP, NAT, HTTP/HTTPS
• Ability to read application system logs and identify relevant root causes of issues
• Excellent troubleshooting skills with a passion for solving complex technical problems in live production environments
• Excellent written and verbal communication skills

Requirements

• Experience working with a Cloud or SaaS technology provider (Advantage)
• Familiarity with networking and security protocols and standards (Advantage)
• Strong computer skills with emphasis on Networking, TCP/IP, Firewalls, Proxy servers (Advantage)
• Ability to adapt and work efficiently in a rapidly changing environment while managing multiple projects simultaneously
• Ability to thrive in a fast-paced environment
• Ability to work effectively with globally dispersed, cross-cultural teams

Your Daily Tasks

• Work as part of a shift-based team providing 24/7/365 operational coverage
• Own and manage production system uptime and functionality by troubleshooting and resolving system and network issues
• Collaborate with internal teams and stakeholders to identify and resolve incidents
• Engage with customers by investigating issues, providing updates, and following up on service status
• Track and monitor system health while identifying areas of concern and opportunities for improvement
• Mitigate outages and system malfunctions while escalating incidents based on priority and urgency to the Engineering team
• Coordinate with third-party service providers to resolve network and system issues
• Provide higher-tier support for customer issues related to last-mile connectivity
• Help build, improve, and expand the Network Operations Center team
• Train and support team members to address knowledge gaps
• Participate in ongoing projects and customer onboarding activities
• Join customer welcome calls to introduce services and support the onboarding process
• Serve as a focal point for support and field engineering teams by understanding customer business use cases
• Drive continual service improvement by reviewing, updating, and creating processes and procedures that strengthen operational excellence

Benefits

• 5-day work week
• Weekends off
• Work-from-home arrangement
• 20 vacation days
• Prepaid medicine
• Fully customized Emapta laptop and peripherals
• Direct exposure to global clients
• Career growth opportunities
• Diverse and supportive work environment
• Prime office locations in Bogotá and Medellín
• Unlimited upskilling through Emapta Academy courses