[Hiring] Intermediate IT Specialist @Dev.Pro

Role Description

We invite an Intermediate IT Specialist to join our team and support a US-based executive’s technical environment and ongoing projects. You’ll troubleshoot issues across Windows systems, AWS, networking, and other tools, take ownership of technical tasks, and guide Junior IT Specialists. You’ll also help build and run services with Claude, starting with a voice prescreen pilot – a real-time Python service running on a GPU server in AWS.

Qualifications

• 3+ years of hands-on experience in IT, systems administration, software development, DevOps, or a related technical role
• Upper-Intermediate English level, with the ability to provide clear updates on completed work, results, and outstanding issues
• Strong security practices, including least-privilege access, safe handling of credentials, and backing up before making changes
• Clear, calm communication and the patience to work effectively with executive stakeholders

Requirements

• Windows administration with PowerShell, including services, scheduled tasks, the registry, the firewall, Windows Update, and Defender
• Hands-on Python experience for writing, debugging, and maintaining code
• Practical experience with Linux
• AWS administration experience, including EC2, IAM, S3, Systems Manager, Service Quotas, budgets, and billing alerts
• Working knowledge of IAM roles, users, JSON policies, and least-privilege access
• Experience troubleshooting connectivity and remote-access issues
• Knowledge of DNS and email records (SPF, DKIM, and DMARC)
• Google Workspace administration, including mail routing, groups, shared drives, and third-party app access
• Experience administering password managers, such as 1Password, including vaults, service accounts, and CLI tools
• Experience with MDM and EDR tools, such as ManageEngine and SentinelOne
• Experience using Git to manage code changes and investigate issues
• Ability to follow written procedures, document work accurately, and escalate issues when needed
• Sound judgment in handling sensitive changes, seeking approval, and explaining trade-offs clearly

Benefits

• Build and run services for a US-based executive, solving practical problems through hands-on technical work
• Take ownership of technical projects, guiding Junior IT Specialists and helping them deliver their work correctly
• Strengthen your skills in Python, Linux, AWS, networking, and AI tools like Claude

Key Responsibilities and Your Contribution

• Own technical work across the executive’s environment and ongoing projects
• Build, run, maintain, and troubleshoot services for the executive’s ongoing projects
• Administer AWS resources and services (EC2, S3, IAM, Systems Manager, and billing alerts)
• Administer Google Workspace, 1Password, and other SaaS platforms
• Configure and troubleshoot network and remote-access tools, including VPNs, proxies, RDP, and DNS and email records
• Administer and troubleshoot endpoint solutions like ManageEngine and SentinelOne
• Read and debug Python scripts, using Git to manage code changes and investigate issues
• Manage technical tasks independently, taking ownership from investigation through resolution
• Use AI assistants to investigate issues, write and troubleshoot scripts, and draft responses, verifying their output before use
• Guide Junior IT Specialists and help ensure tasks are completed correctly
• Communicate directly with the executive and Security team, provide clear updates, explain technical trade-offs, and obtain approval before making sensitive changes
• Maintain accurate task records, including actions taken, results, and outstanding issues
• Follow security procedures, protect credentials, use least-privilege access, back up before making changes, and check with Security before changing security settings