[Hiring] NOC Support Engineer @Transaction Network Services

Role Description

The Field Support area is responsible for providing on-site technical or non-technical product support and service to customers.

The Financial Markets Global IP Desk will contribute to the success of the team supporting the stability and availability of the TNS Financial Markets infrastructure and services by raising service incident tickets and assigning them to an appropriate engineer. This position is part of the Global IP Desk with a close relationship to the Technical Support Group which serves as second level escalation on all IP related Network Control Center issues. Primary responsibilities will include:

• Resolving issues including complex IP network routing, hardware, and protocol issues on the TNS global core and Financial Markets network.
• Opening tickets with Vendor Help desks (Cisco and Juniper TAC) and escalating problems for engineering support when necessary.
• Maintaining and updating assigned tickets.
• Delivering quality service and support to TNS customers.
• Liaising with TNS customer’s technical representatives.

Qualifications

• TCP/IP, VPN, MPLS and routing knowledge (OSPF, BGP, EIGRP, RIP, IS-IS).
• Hands-on experience with the configuration of Cisco, Arista and Juniper routers and switches.
• ITIL Certification.
• Experience with Microsoft Office software, communications software, and Visio.
• Hardworking, focused, thorough, and punctual.
• Proficient at multitasking.
• Experience working with external customers.
• Experience providing support for NOC environments.
• Computer Science / applicable degree, or equivalent work experience is preferred.
• Experience in a financial industry support role, preferably with a Financial Markets managed service provider or independent software vendor.
• Understanding of Financial Markets (Equity, Futures, Options).
• Advanced knowledge of exchange market data and order routing protocols.
• Experience supporting and troubleshooting multicast market data streams.
• Experience with Change Management Processes.
• 3-5 years’ experience with troubleshooting circuits.
• 3-5 years’ experience with Network Operations and Troubleshooting.
• Excellent communication, customer, and time management skills.
• Self-starter with a drive to develop own skills and knowledge.
• Team player with good attention to detail.
• Direct trading experience advantageous.
• Strong written and verbal communications skills required.

Requirements

• Provide support of global large scale TCP/IP, VPN and MPLS networks.
• Hands-on configuration and troubleshooting of Cisco, Arista and Juniper routers and switches.
• Vendor management, including extensive interface with Cisco and Juniper TAC.
• Second-level network and protocol troubleshooting and debugging.
• Coordination, scheduling and support of network maintenance and change management activities.
• Provide on-call escalation support which includes after hours availability on a rotating schedule.
• Operation Readiness, final checks for project acceptance into the NOC for handover support.
• Incident management, ensuring all clients and network incidents are restored with minimal service impact.

Benefits

• If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about!
• TNS is an equal opportunity employer.
• TNS evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.