[Hiring] IT Support Engineer @RELQ Technologies

Role Description

IT Support Engineer

Location: Kerala, India (Remote)

Qualifications

• Bachelor's Degree in Computer Science, Information Technology, Computer Applications, or related field.
• Relevant certifications such as CompTIA A+, Network+, Microsoft, Cisco, or ITIL are preferred.

Requirements

• 2+ years of experience in IT Support, Desktop Support, or Help Desk roles.
• Experience supporting enterprise users in a corporate environment is preferred.
• Strong troubleshooting and analytical abilities.
• Excellent verbal and written communication skills.
• Customer-focused approach and problem-solving mindset.
• Ability to prioritize tasks and work under pressure.
• Team player with strong interpersonal skills.

Technical Skills

• Windows 10/11 and Windows Server administration.
• Microsoft 365 Administration (Outlook, Teams, OneDrive, SharePoint).
• Active Directory and Group Policy Management.
• Networking fundamentals (TCP/IP, DNS, DHCP, VPN).
• Hardware troubleshooting and system maintenance.
• Remote desktop support tools.
• Antivirus and endpoint security solutions.
• IT ticketing systems such as ServiceNow, Jira Service Management, or Freshservice.

Preferred Qualifications

• Experience with cloud platforms such as Microsoft Azure or AWS.
• Knowledge of cybersecurity best practices.
• Experience with IT asset management and endpoint management tools.