[Hiring] Network Engineer @Pythian

Role Description

As a Network Engineer, you will be responsible for providing 24/7 network support to clients across the globe in enterprise network operations and handling escalations and severe cases.

This position is accountable for ensuring:

• Administration and Management of complex networking solutions in enterprise data centers and remote offices worldwide.
• Extensive experience with Cisco Catalyst and Nexus switches.
• Advanced knowledge of ARP, MAC Address Table, VLAN, Spanning Tree Protocol, EtherChannel, Switch Stacking, HSRP/VRRP, Access Lists (ACLs), and NAT.
• Hands-on experience in configuring and troubleshooting Enterprise LAN and WAN.
• Comprehensive knowledge of networking fundamentals, including TCP/IP, BGP, OSPF, MPLS, VPN technologies (IPSec, GRE), and routing/switching principles.
• Hands-on experience in implementing security measures like access control lists (ACLs) and firewall policies to protect the network.
• Experience in enterprise network operations in handling escalation and severity cases.
• Coordination with ISP, clients, and onsite technical teams for troubleshooting network and security incidents.
• Providing permanent remediation for affected endpoints in our network environment.
• Documenting network issues related to Incidents with in-depth event logs, RCA, and evidence.
• IOS/firmware upgrade in Cisco network devices as and when required.
• Good to have experience in configuring and troubleshooting CISCO wireless controllers, Aerohive Products.
• Excellent client-facing communication skills and the ability to manage client interactions and escalations, ensuring client satisfaction and timely resolution of critical issues.
• Facilitate P2/P1 Technical calls from the network's end, demonstrating exceptional communication and problem-solving skills to de-escalate situations and provide clear, concise updates to clients.

Qualifications

• 5-10 years of experience implementing and managing multi-vendor network solutions.
• Extensive experience in Routing and Switching.
• Prior experience collaborating with global clients from the US, Europe, and APAC regions.
• Excellent written and verbal communication skills, with a proven ability to manage client expectations and handle high-pressure situations effectively.
• Must be able to effectively handle multiple projects simultaneously.
• Analytical and problem-solving skills, with a focus on delivering effective solutions and efficiently managing client escalations.
• CCNA or CCNP Certifications are an asset.

Benefits

• Competitive total rewards package.
• Flexibly work remotely from your home, there’s no daily travel requirement to an office.
• Collaborate with some of the best and brightest in the industry.
• Substantial training allowance; participate in professional development days, attend training, become certified.
• All the equipment you need to work from home including a laptop with your choice of OS, and an annual budget to personalize your work environment.
• Annual wellness budget to prioritize your health and well-being.
• Generous amount of paid vacation and sick days, as well as a day off to volunteer for your favorite charity.