[Hiring] Mid-level Network Support Engineer @DMS Vision

Role Description

The Device Management team member will be responsible for installation, operation, and fixes at the following Verizon environments; formal deployment of TR-069 devices and provides support to device vendors.

Qualifications

• 5-7 years of experience in support, testing, and software development.
• Experience with Home Device Manager - ACS server and TR-069 (CWMP) protocol.
• Skillset: JavaScript, SQL, Shell scripting (Linux).
• Familiarity with Atlassian products such as JIRA and Confluence.
• Knowledge and hands-on experience working with home networking equipment such as routers, gateways, extenders, etc.

Requirements

• Hands-on experience troubleshooting and resolving technical issues with complex devices and systems.
• Running communication traces and interpreting device and server test logs.
• Configuring software applications (Home Device Manager - ACS server).
• Experience with application servers such as Oracle/BEA WebLogic is preferred.
• Preexisting knowledge of TR-069 (CWMP) protocol is very helpful.

Responsibilities

• Perform FW upgrades and container package installations on devices.
• Onboard new device types to Verizon environments and ensure successful activation.
• Script development/fixes (Zero touch & Custom functions) and testing upon request to accommodate device requirements.
• Shell scripting to automate tasks in Linux servers.
• Troubleshoot device activation & communication issues with HDM application.
• Verification of new FW installation on test devices and provide support to customers and device vendors.
• Report generation on a monthly basis (Device counts) & weekly basis (FW count cleanups).
• Rolling restart of application servers with prior permission from clients.
• Cleanup of certain elements in application and DB on a quarterly/half-yearly basis.
• Communicate status updates and information to customers, project team, and appropriate personnel regarding progress on ongoing FW deployments and support-related items.
• Ongoing maintenance and support for the test environments, application servers health check updates.

Company Description