[Hiring] Manager of Business Systems and IT Operations @PDK International

Role Description

The Manager of Business Systems and IT Operations will own our organization’s technology ecosystem, balancing strategic process engineering, efficiency optimization, and hands-on infrastructure management. The core objective of this role is to increase efficiency, compatibility, and fluency across our platforms—ensuring that true success is measured across multiple user experiences, both internal and external.

This role is tasked with auditing, redesigning, and streamlining our core business systems to drive operational efficiencies, increase organizational capacity, and improve the experience of both staff and members.

A critical near-term priority is pioneering support deflection initiatives, leveraging automation and emerging AI technologies to enhance internal productivity and workflows.

This is a 100% remote position. A laptop will be provided to you during onboarding. You are expected to be online during our business hours that align with the Eastern Time Zone. This role reports to the Chief Business and Operations Officer.

Qualifications

• 4–6 years of progressive experience managing non-profit, membership, or school district/educational IT stacks.
• Demonstrated hands-on administrator experience managing major office productivity and collaboration suites (specifically Microsoft 365 or Google Workspace).
• Proven background in endpoint management, Mobile Device Management (MDM) for PC and Mac platforms.
• Demonstrated experience configuring and managing Association Management Systems, Customer Relationship Management platforms, and Learning Management Systems.
• Strong familiarity with data mapping, database migrations, helpdesk ticketing automation, and practical AI-driven support deflection tools.
• Exceptional cross-functional collaboration and training skills.
• Associate or bachelor's degree in information systems, information technology, business systems, or a related field, or equivalent professional experience.

Requirements

• Lead the comprehensive audit of our current AMS implementation.
• Coordinate platform transitions, including requirements gathering, data mapping, migration planning, testing, validation, and implementation.
• Audit and optimize data flows between our CRM database, CMS, LMS, workflow tools, and project management software.
• Lead the technical execution and change management for our core productivity and collaboration infrastructure.
• Review existing business processes to apply rigorous process engineering.
• Partner with divisions and departments to understand and redesign workflows before automating them.
• Analyze inbound support ticket, email, and phone call trends to identify high-volume, repetitive member friction points.
• Conduct cost-benefit analyses and estimate ongoing maintenance, upgrade, and support costs for tech stack updates.
• Serve as the primary escalation point for internal IT operations.

Benefits

• Salary range will be between $80,000 - $90,000, commensurate with experience.
• Competitive benefits.

How to Apply

Your resume and cover letter will serve as your application. To be considered for this role, submit your resume, cover letter, and application to [email protected] with the subject line: Manager of Business Systems and IT Operations. Deviation from this subject line will cause a delay in the processing of your application. Applications will be reviewed on a rolling basis.