[Hiring] Manager Information Technology Division @Cleveland Clinic

Role Description

Join the Cleveland Clinic team where you will work alongside passionate caregivers and provide patient-first healthcare. You will work alongside dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

As an Information Technology Division Manager, you will:

• Manage caregivers within the assigned area and hold them accountable for the deliverables and standards of a high-performing team.
• Promote continued education, training, and professional development for department staff.
• Communicate appropriate corporate compliance standards and procedures.
• Supervise teams, administer performance reviews and evaluations, and provide staff counseling and support professional growth.
• Manage, organize, and plan team activities.
• Provide input into the department IT technology plan and ensure team goals and objectives are achieved.
• Partner with the product director and collaborate with teams to ensure successful delivery of work.
• Provide feedback to support the product director in advising customer strategy for the respective services.
• Carry budgetary and human resource responsibilities for the team.

A caregiver in this role works remotely from 8:00 a.m. – 5:00 p.m.

A caregiver who excels in this role will:

• Supervise team(s) and administer performance reviews and evaluations, staff counseling, etc. for assigned staff.
• Document and maintain departmental operational policies and procedures.
• Manage contractors as part of squads in support of financial stewardship.
• Be responsible for budget management of team in support of financial stewardship.
• Lead all human resources responsibilities for assigned staff.
• Promote the continued education, training, and development of staff.
• Communicate appropriate corporate compliance standards and procedures for all employees.
• May deliver work solutions and deliverables as part of a squad.
• Support the execution of agile practices throughout squads in partnership with Domain Advisor.
• Be responsible for overall employee engagement and professional development across respective squads.
• Provide leadership to direct and indirect reports.
• Build operating and capital budgets, review finances on a monthly basis, disclose reasons for variances to leadership, drive efficiencies in the business, and achieve all financial goals.
• Perform other duties as assigned.

Qualifications

• Bachelor's degree in Computer Science, Management Information Systems, Business Administration, or related field.
• Four years of functionally related technical experience leading people, process, or technology, or
• Four years of functionally related technical experience leading people, process, or technology and an additional two years of leading people may offset the degree requirement.
• Demonstrated ability to work in a fast-paced environment and be flexible and agile to meet business objectives.
• Demonstrated experience with financial budget planning, managing, analysis, and reporting.
• Experience in understanding human resources practices including recruitment, retention, conflict resolution, and group dynamics.
• Leadership skills.

Requirements

• Applicable certifications within healthcare and information technology (PMP, CPHIMS).
• For Information Technology Division caregivers, ITIL Foundations certification is preferred.

Physical Requirements

• This position requires frequent sitting and use of telephone and personal computer.
• Frequent talking and listening when giving instructions and explanations is required.
• The position must be available after hours for support by pager and computer dial-in.

Personal Protective Equipment

• Follows standard precautions using personal protective equipment as required.