[Hiring] Information Technology Supervisor @The County of El Dorado

Role Description

Under direction, the Information Technology Supervisor organizes, assigns, supervises, reviews, and evaluates the work of assigned information technology staff; performs difficult and complex analysis of customer and system requirements; develops, implements, and maintains complex enterprise and departmental computer systems and networks; performs related work as assigned. Incumbents will be assigned responsibility for projects, programs, and staff involving one or more of the following options: Database Administration, Device/Desktop Management, Operating Systems, Server/Cloud, and/or Networking/Telecommunications.

The selected candidate will have the opportunity to:

• Supervise a group of technology employees within an assigned technology option(s) area; hire and direct staff; plan, prioritize, schedule, assign, and evaluate work; procure and provide resources to staff as needed; monitor and evaluate staff performance and quality of work; initiate informal and formal disciplinary action as necessary.
• Assume responsibility for staff development and training; identify individual training needs and work to ensure those needs are met.
• Recommend goals and objectives for assigned information technology operations and direct their implementation; establish schedules and methods for assigned option(s) area; help develop and implement policies and procedures. Determine staffing and material needs for assigned option(s) area in order to achieve goals and objectives.
• Evaluate operations and activities of assigned option(s) area and recommend improvements and modifications. Prepare various reports on operations and activities to develop and maintain service-level agreements.
• Perform a variety of complex applications, network, and/or professional technology troubleshooting and analysis duties as a working supervisor. Assist in solving problems regarding networking, Telecommunications, operating, communications, business process analysis, and application systems within option(s).

Qualifications

• A combination of the required experience, education, and training that would provide the essential knowledge, skills, and abilities is qualifying; however, education may not solely substitute for the required experience.
• Equivalent to graduation from a four-year college or university with major coursework in computer science, information systems, or a closely related field.
• Seven (7) years of experience working in one or more of the following fields: systems analysis, systems engineering, programming, data or database administration or analysis, operating systems, office systems, network analysis or management or similar field, in a multi-platform information systems environment. At least one year shall include project management and lead direction of staff.
• OR Three (3) years of experience at the level equivalent to the County’s class of Information Technology Analyst III.
• OR Three (3) years of experience at the level equivalent to the County’s class of Information Technology Analyst II or Application Analyst II as a Project/Team Leader.
• OR Three (3) years of experience at the level equivalent to the County’s class of Information Customer Service III as a Project/Team Leader.

Requirements

• Direct experience with scheduled maintenance, update validation, and QA processes.
• Creating and maintaining key operational tools like dashboards, workflows, test scripts, and access-control logs.
• Demonstrated strong methods for managing system access, performing audits, resolving access issues, and working effectively with internal teams and external vendors.

Benefits

• Competitive salaries and excellent benefits.
• Telework opportunities for employees consistent with business needs.