[Hiring] Manager - Information Technology @PSPSync

Role Description

The Manager, Information Technology is responsible for leading technology workstreams and delivering strategic technology initiatives that support pharmaceutical manufacturers, Patient Support Programs (PSPs), and internal business operations.

This role serves as a key technology partner for clients and internal stakeholders, leading the implementation of new software applications, technology-enabled business processes, system enhancements, and technology components of new Patient Support Program launches. The Manager will oversee projects from requirements gathering and solution design through implementation, testing, change management, launch, and post-implementation support.

As a client-facing technology leader, this position is responsible for translating business and client requirements into practical technology solutions while ensuring projects are delivered on time, within scope, and in accordance with organizational, privacy, security, and regulatory requirements.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Information Systems, Business, Project Management, or a related discipline, or an equivalent combination of education and experience.
• 5+ years of progressive experience in information technology, technology project management, systems implementation, business systems, or a related field.
• Demonstrated experience leading complex technology implementations and cross-functional projects.
• Experience working directly with clients and managing technology-related client communications and expectations.
• Strong experience gathering business requirements and translating them into technology solutions.
• Experience with software implementation, system configuration, integrations, testing/UAT, change management, and production deployment.
• Experience managing external technology vendors and implementation partners.
• Experience within pharmaceutical, healthcare, Patient Support Programs, or another regulated industry is strongly preferred.
• Knowledge of Canadian healthcare privacy, data protection, and security considerations is an asset.
• Project management certification such as PMP, CAPM, PRINCE2, or equivalent experience is an asset.
• Change management certification or experience with formal change management methodologies is an asset.

Requirements

• Strong technology project management and implementation skills.
• Excellent client-facing communication and presentation abilities.
• Strong business analysis, requirements gathering, and process-mapping capabilities.
• Ability to translate between technical teams and business stakeholders.
• Strong organizational skills with the ability to manage multiple concurrent projects and competing priorities.
• Excellent analytical, problem-solving, and decision-making abilities.
• Strong understanding of software implementation and system development lifecycles.
• Ability to identify project and technology risks and develop practical mitigation strategies.
• Strong stakeholder and vendor management skills.
• High level of attention to detail and documentation.
• Ability to operate effectively in a fast-paced, evolving environment.
• Strong commitment to data privacy, security, quality, and regulatory compliance.
• Demonstrated ability to lead through change and influence stakeholders without direct authority.

Company Description

PSPSync Limited is a dynamic and growing provider of Patient Support Program (PSP) services, delivering innovative, technology-enabled solutions that simplify access to therapies for patients across Canada. We partner closely with healthcare providers, pharmacies, and pharmaceutical manufacturers to deliver patient-centric programs that improve outcomes while maintaining the highest standards of privacy, security, and compliance.