[Hiring] ITOM Architect @Openkyber

Role Description

ServiceNow ITSM / ITAM / ITOM / CSM / FSM Location: Remote

• Experience as a Technical Lead
• Experienced in ITIL Process Definition and Integration Solutions
• Understanding Architecture solutions
• Understanding customer business requirements and converting them to functional requirements
• Responsible for reviewing requirements for accurate estimation
• Experienced in leading at least a couple of Implementation projects in ITSM / ITAM / ITOM / CSM / FSM area
• One complete Implementation lifecycle for ServiceNow Expertise
• ServiceNow deployments, ITSM / ITAM / ITOM / CSM / FSM migrations, consolidations, upgrades, integration with other third-party tools, Orchestration, operational activities
• Project Management expertise
• Review and proactively analyze and resolve application issues as needed
• Mentor and share technical knowledge/guidance to team
• Very good ITIL process knowledge and ability to evaluate and bring out correlations and impacts with respect to customer requirements and ITIL / industry standards
• Must be certified with ServiceNow Systems Administrator, ServiceNow Implementation Specialist, and ITIL V3 foundation
• Should possess good knowledge in Agile/Scrum methodology
• Handles customer meetings and provides weekly/monthly reports for customer and client management
• Good communication in orchestrating customer requirements/needs, solutions, customer responsibilities, risks, challenges, and impacts
• Excellent team management skills to manage the project team and members
• Participate and provide feedback during planning meetings (i.e., pre-iteration and retrospectives)

Qualifications

• Technical Lead experience
• ITIL Process Definition and Integration Solutions
• ServiceNow certifications (Systems Administrator, Implementation Specialist)
• ITIL V3 foundation certification
• Agile/Scrum methodology knowledge

Requirements

• Experience in ITSM / ITAM / ITOM / CSM / FSM
• Ability to convert customer business requirements to functional requirements
• Proven project management expertise
• Excellent communication skills
• Team management skills

Benefits

• Remote work opportunity
• Mentorship and technical guidance
• Opportunity to lead implementation projects

Company Description

For applications and inquiries, contact: [email protected]