[Hiring] IT Systems & Database Administrator @Tao Solutions Inc

Role Description

The systems & Database Administrator is a remote role responsible for the operation, security, and reliability of TAO Solutions' corporate and client-hosted IT infrastructure. You will administer servers, networks, firewalls, and Microsoft SQL Server environments, handling everything from backend troubleshooting and security hardening to performance monitoring.

Unlike a traditional Systems Engineer, this role features a heavy database administration component requiring practical experience with SQL backups, scripts, migrations, and tuning. Because you will operate within live client production environments, you must strictly follow established change management procedures, assess potential operational impacts, and maintain secure, highly available systems.

This role is a CONTRACT role that will provide day-to-day technical support to our Australia-based employees while collaborating with the Toronto Systems Engineering team.

Hourly Contract Rate: $14 - $25 CAD/hour. Placement within the range above will be determined through evaluation of experience and skills reviewed through the interview process.

Responsibilities

• Systems & Infrastructure Administration
  • Install, configure, rebuild, maintain, and troubleshoot Windows and Linux servers and associated infrastructure.
  • Monitor system performance, capacity, availability, and health to identify and resolve potential issues before they result in service interruptions.
  • Apply operating system patches, security updates, firmware upgrades, and other maintenance activities.
  • Configure and maintain server roles, services, permissions, scheduled tasks, and related infrastructure components.
  • Participate in planned maintenance, upgrades, migrations, and infrastructure projects.
  • Review system and application logs, monitoring alerts, and security scan results to troubleshoot issues and identify potential risks.
• Database Administration
  • Administer and maintain Microsoft SQL Server environments across corporate and client-hosted infrastructure.
  • Troubleshoot database-related errors and performance issues.
  • Execute SQL scripts and data maintenance or data-scrubbing procedures as required.
  • Support database migrations, upgrades, replication, and environment refreshes.
  • Analyze queries, indexing, and database characteristics and recommend performance improvements.
  • Support database integrity, availability, security, and appropriate access controls.
  • Collaborate with the Release Team in managing and maintaining client master database schemas.
  • Assist with capacity planning and sizing of database infrastructure based on current and anticipated workloads.
• Networking & Firewall Administration
  • Configure, administer, and troubleshoot firewall policies and rules.
  • Review firewall logs and network traffic to assist with troubleshooting and security investigations.
  • Implement firewall and network changes in accordance with established change management and security procedures.
  • Assist with network configuration, including routing, DNS, DHCP, VPN connectivity, and related infrastructure where required.
  • Support troubleshooting of connectivity between corporate, cloud, data center, and client-hosted environments.
  • Participate in network security reviews and assist with identifying and mitigating potential security risks.
• Australian Office & End-User Support
  • Provide day-to-day technical support to TAO employees based in Australia.
  • Act as a local technical resource for troubleshooting workstation, application, network, access, and connectivity issues.
  • Respond to support requests through the company's established helpdesk and support processes.
  • Assist with user account administration, permissions, security groups, and access requests.
  • Coordinate with the Toronto-based Systems Engineering team to resolve issues requiring additional expertise or escalation.
  • Communicate technical issues, planned maintenance, and service interruptions clearly to affected users and stakeholders.
• Security, Compliance & Client Environments
  • Perform user access reviews, system security reviews, and other security-related administrative activities.
  • Assist with vulnerability management, remediation activities, and security hardening.
  • Support security and compliance audits by gathering evidence, reviewing configurations, documenting controls, and responding to technical requests.
  • Assist with IT security questionnaires, RFPs, client assessments, and other security-related documentation.
  • Work within live client environments while maintaining appropriate operational discipline, security controls, and change management practices.
  • Maintain accurate documentation of infrastructure, database, firewall, and configuration changes.
• Backup, Recovery & Business Continuity
  • Perform and validate database and infrastructure backup, recovery, and disaster procedures.
• Team & Project Support
  • Act as a technical resource to Systems Engineers and other technical team members on infrastructure and database-related projects.
  • Collaborate with Release Team members, Software Architects, Business Analysts, and other stakeholders as required.
  • Participate in infrastructure implementations, migrations, upgrades, and client deployments.
  • Coordinate with vendors and business partners on infrastructure purchases, service activations, technical issues, and support requirements.
  • Create automation to reduce manual effort and improve the reliability of recurring infrastructure and database tasks.

Qualifications

• 3+ years of experience in systems administration, infrastructure administration, database administration, or a related technical role.
• Practical experience administering Microsoft SQL Server, including:
  • Database backup and restore
  • SQL scripting
  • Database troubleshooting
  • Performance monitoring and tuning
  • Database maintenance
  • Database migrations and upgrades
• Strong experience administering Windows Server environments.
• Practical experience administering and troubleshooting firewall policies and rules.
• Strong understanding of TCP/IP networking and common network services such as DNS, DHCP, VPN, routing, and related technologies.
• Experience with Active Directory, user accounts, security groups, permissions, and Group Policy.
• Experience with virtualization and/or cloud infrastructure environments is an asset.
• Strong troubleshooting and analytical skills with the ability to investigate issues across multiple layers of the technology stack.
• Strong understanding of IT security principles, system hardening, access control, and vulnerability remediation.
• Experience with backup, recovery, and disaster recovery processes.
• Strong communication and documentation skills, with the ability to manage multiple priorities independently within a distributed technical team.

Company Description

TAO Solutions has established itself as a boutique software provider specializing in the design and delivery of advanced securitization and structured finance technologies. The company’s mission is to be the global leader in proven, niche solutions that bring transparency, flexibility, automation, robustness, and analytical rigour to the administration of complex financial programs, including securitization, Asset-Backed Commercial Paper (ABCP) conduits, and covered bond structures.

Our headquarters are in Toronto, with additional offices in Sydney, Australia and San Diego, USA. We operate with an entrepreneurial, forward-thinking mindset, where innovation is encouraged and initiative is valued. This is an environment where talented, driven individuals have the opportunity to make a meaningful impact and help shape the future of our company.