[Hiring] Junior IT Administrator @Smart Suites

Role Description

We're hiring a Junior IT Administrator to support the IT operations of two growing businesses across Australia and the US. This is a hands-on, early-career role for someone who is technically grounded, security-conscious, and eager to build real-world experience across Microsoft 365 administration, SaaS platform management, Power Automate, telephony, and IT security.

You'll work directly with management and department heads across time zones. Training will be provided for specific platforms and internal processes — but you need to be self-directed, detail-oriented, and capable of handling confidential information with good judgment.

This role grows with you. As your skills develop, so will your responsibilities.

What You'll Do

• Microsoft 365 Administration
  • Manage users, groups, licenses, mailboxes, Teams, SharePoint, and OneDrive access
  • Handle onboarding and offboarding in M365 and connected systems
  • Troubleshoot M365 issues — Outlook, Teams, SharePoint, MFA, login, and access
  • Maintain accurate records of user accounts, permissions, and access changes
• SaaS Platform Administration
  • Administer Zoho Vault (password vault): user access, shared vaults, credential hygiene
  • Monitor and maintain Backupify (SaaS backup): backup health, alerts, and recovery requests
  • Administer telephony platforms (Dialpad / VoipLine): user setup, call routing, troubleshooting
• Power Automate
  • Support creation, monitoring, and troubleshooting of Power Automate Cloud Flows and Desktop automations
  • Document flow logic, triggers, dependencies, and expected outputs
  • Help identify manual processes that can be converted into structured workflows
• IT Security & BYOD Checks
  • Conduct basic security checks for remote team members on BYOD devices
  • Verify MFA setup, antivirus protection, OS updates, and secure storage practices
  • Create security awareness materials: phishing guides, password hygiene, safe browsing
  • Escalate security concerns or policy violations to management
• Documentation & General Support
  • Maintain SOPs, user guides, onboarding/offboarding checklists, and knowledge base articles
  • Provide remote IT support across departments, time zones, and both companies
  • Coordinate with external vendors when escalation is required

Qualifications

• Intermediate working knowledge of Microsoft 365 Administration (users, groups, licenses, Teams, SharePoint, OneDrive)
• Familiarity with Power Automate Cloud Flows or Power Automate Desktop
• Good understanding of IT security basics: MFA, password hygiene, phishing awareness, antivirus
• Strong documentation skills and attention to detail
• Clear written communication — especially for non-technical audiences
• Ability to work independently and know when to escalate
• Comfortable reporting directly to management and communicating updates professionally

Requirements

• Experience with Zoho Vault, LastPass, 1Password, Bitwarden, or similar password vault tools (preferred)
• Experience with Backupify or other SaaS backup platforms (preferred)
• Experience with Dialpad, VoipLine, RingCentral, or similar telephony systems (preferred)
• Background supporting remote or international teams (preferred)
• Experience creating SOPs, troubleshooting guides, or knowledge base articles (preferred)
• Basic knowledge of DNS/email authentication (MX, SPF, DKIM, DMARC) — a plus, not required at hire (preferred)
• Interest in automation, AI tools, and SaaS operations (preferred)

BYOD & Remote Work Requirements

• This is a fully remote role. You must provide and maintain your own equipment. At minimum:
• Reliable laptop or desktop suitable for daily IT administration work
• Stable high-speed internet connection (backup connection preferred)
• Updated operating system and active antivirus/endpoint security
• Ability to use MFA/authenticator apps and secure password management
• Willingness to comply with company BYOD, confidentiality, and data security policies

Contractor Rate Reference

• Junior Contractor – Independent Level: AUD 1,093–1,300 (suitable for someone with around 2–4 years of experience)
• Strong Junior Contractor – Advanced Level: AUD 1,400–1,900 (suitable for someone with around 3–6 years of experience)

How to Apply

Submit your resume and a brief cover letter. In your cover letter, tell us:

• Your experience with Microsoft 365 administration — what you've actually managed
• Any SaaS tools you've administered (password vaults, backup, telephony, or others)
• Your experience with Power Automate or other automation tools
• Any documentation, SOPs, or user guides you've written
• Your current and expected monthly rate (AUD)
• Your availability to start and your core working hours
• Your comfort level with using Hubstaff for tracking work hours and activity

Applications that include a cover letter addressing the points below will be given priority consideration.