[Hiring] CXone Administrator III @Insite Managed Solutions

Role Description

This is a remote role for individuals who currently reside in the Philippines, PTO, and benefits (health, dental, life) and more eligibility within 1 month of start date.

As a CXone Administrator II, you will provide administrative and technical support for the NICE CXone platform, including:

• Configuration
• Troubleshooting
• Routing
• Reporting

Working under the direction of the CXone Helpdesk Manager, this role is ideal for an experienced CXone Administrator who can independently manage core platform responsibilities while taking on increasingly complex technical issues and configuration work.

How you can be Exceptional in this role:

• Administer and maintain CXone functionality including users, agents, skills, queues, routing, callbacks, voicemail, and other platform configurations.
• Investigate and troubleshoot platform issues, independently resolving issues within scope and escalating more complex technical issues with documented findings.
• Support routing and configuration changes, with opportunities to expand technical capability within CXone Studio.
• Build and maintain CXone reporting to support troubleshooting, platform performance, and operational needs.
• Maintain accurate platform documentation and provide clear technical guidance to internal users and support teams.

How you will help us Succeed together:

• 2+ years of hands-on NICE CXone administration or support experience.
• Demonstrated experience administering core CXone functionality including users, agents, skills, queues, routing, and related platform configuration.
• Strong troubleshooting skills with the ability to investigate platform issues, identify likely causes, and determine appropriate resolution or escalation.
• Demonstrated L1 CXone experience with readiness to take on more complex L2 responsibilities, or current experience performing L2-level CXone administration and support.
• Experience using CXone reporting and platform data to support troubleshooting and operational decisions.

How you can Stand out:

• Experience with CXone Studio, including troubleshooting or modifying existing scripts.
• Ability to build new CXone Studio scripts, queues, and skills.
• Exposure to Salesforce or WFM integrations from an administrative or end-user perspective.

Qualifications

• 2+ years of hands-on NICE CXone administration or support experience.
• Demonstrated experience administering core CXone functionality.
• Strong troubleshooting skills.
• Experience using CXone reporting and platform data.

Requirements

• Demonstrated L1 CXone experience.
• Readiness to take on more complex L2 responsibilities.

Benefits

• PTO
• Health benefits
• Dental benefits
• Life insurance

Company Description

Equal Opportunity Employer M/F/D/V