[Hiring] IT Support Technician @aPriori Technologies

Role Description

The primary responsibility of this position is to provide first level technical support to employees for company hardware, software and services. This includes help tickets, software setup, imaging, and deployment of new laptops and desktops.

Time not spent handling support tickets will be spent implementing small and medium sized IT projects to improve our company infrastructure and add new services. This position will work in collaboration with the IT Service Desk Manager to keep our company’s infrastructure modern and improve existing workflows, monitoring and IT policies. Ideal candidates will be eager to learn and expand their skill set. We have a wide set of technologies and areas to work and build skills.

Location: Remote – Candidate must live within reasonable travel distance of Waltham, MA (or be able to travel there on short notice) for on-site support of company servers as needed.

Responsibilities

• Provide first-level technical support for all IT-related issues for both local and remote employees.
• General Desktop support for remote employees for software, hardware, and core company services.
• Setup new workstations for employees (imaging, deploying software…)
• Complete IT projects as needed.
• Research and resolve technical issues independently.
• Creating end user and internal documentation as needed.

Qualifications

• BS in Computer Information Systems or equivalent.
• Open to graduates; industry experience from projects, internships, or placements in IT discipline is desirable.
• Excellent written and verbal communication skills.
• Strong troubleshooting and investigation skills.
• Ability to communicate both verbally and in writing.
• Basic understanding of computer networking.
• Good understanding of Microsoft client and server operating systems, including but not limited to: Windows 10, Windows Server 2016 and newer, Active Directory, and Group Policy.
• Microsoft Exchange or Office 365 experience.

Requirements

• Experience as an end-user of Atlassian products.
• Experience administering Duo or other Multi-Factor Authentication (MFA) solutions.
• PowerShell experience or other scripting/automation experience is a plus.

Benefits

• A team environment where your experience is valued, your voice is heard, and the work that you do makes an impact for our customers and employees.
• Competitive compensation in a dynamic, growing innovative environment.
• A competitive benefits package which includes medical, dental, and vision for employees and their dependents, life, disability, flexible spending accounts, 401k match, career-growth opportunities, flexible time, and paid time off benefits – including aPriori days, and more!