[Hiring] IT Support Technician @Turf Casa

Role Description

This remote role supports TurfCasa's Lakeway, Texas office. Work must be performed from an employer-approved U.S. location; eligibility for your work location must be confirmed during hiring.

Help staff resolve everyday device, application, and account-use problems through approved support procedures. The role focuses on user support and clear escalation rather than unrestricted systems administration.

What you will do

• Gather clear descriptions of user issues and document troubleshooting steps.
• Guide staff through approved device and application checks remotely.
• Resolve routine support requests within assigned access and documented procedures.
• Escalate security concerns, access changes, and issues beyond the approved support scope.
• Maintain useful support notes and explain resolutions in plain language.

Qualifications

• Practical ability to diagnose common user, device, and application problems.
• Patient, clear communication with people of varying technical confidence.
• Organized ticket notes and a careful, repeatable troubleshooting approach.
• Good judgment about privacy, access limits, and security escalation.

Requirements

• Pay: $31.23 per hour.
• Full-time, with part-time considered based on staffing needs.
• Weekly hours and required coverage with the Lakeway team will be confirmed during hiring.

Benefits

• Full-time employees receive 10 days of accrued paid time off and 6 paid holidays. Part-time paid time off is prorated.
• Paid training is provided.
• Schedules are shared two weeks ahead where practical.
• A pay review takes place after 90 days. A review does not guarantee a raise.
• Employee product discounts are available subject to margin and company policy.

Company Description

Turf Casa is a family-owned artificial turf supplier with a showroom in Lakeway, Texas. We offer turf for landscape, pet-area, and putting-green projects, along with accessories such as infill, edging, and adhesives. Customers can explore samples and arrange product pickup, delivery, and specific cuts.