[Hiring] Member Support Technician @Military Spouse Corporate Career Network

Role Description

The Member Support Technician is responsible for resolving information technology related issues and troubleshooting registration problems for our client’s patients. The Patient Portal Support Analyst provides high quality customer service to the organization’s clients. The Patient Portal Support Analyst reports to the Manager of User Support. This is a full-time, remote Member Support Technician role.

• Responsible for taking inbound emails via the organization’s incident management software (ServiceNow) and providing support to corporate clients’ patients registration and access to the organization’s patient portal (MyChart and PDHI). These support efforts will often require the scheduling of a telephone call with the patient to complete the support effort. (90%)
• Responsible for assessing, resolving and escalating inbound CRM’s (Customer Support Messages) via the Epic MyChart portal. (5%)
• Responsible for escalated support initiatives for routine support/maintenance as assigned by the CAD – MyChart management team. (3%)
• Performs other duties as assigned (2%)

Qualifications

• Associates Degree in Computer Science or related field experience.
• 2-4 years of experience in a technical support services role required (in addition to the education required).
• Experience supporting a multi-site organization a plus.
• Must have positive customer relations/service experience.
• Must be able to demonstrate strong interpersonal and communication skills.
• ***Competitive candidates will have experience with MyChart and ServiceNow.***

Requirements

• Associates Degree in Computer Science or related field experience.
• 2-4 years of experience in a technical support services role required (in addition to the education required).
• Experience supporting a multi-site organization a plus.
• Must have positive customer relations/service experience.
• Must be able to demonstrate strong interpersonal and communication skills.

Company Description