[Hiring] IT Support Technician @J-Mack Technologies

Role Description

We are seeking motivated and detail-oriented IT Support Technicians, specifically Data Technicians, to fill roles within our organization. Candidates will be evaluated against the flexible requirements described below, with assignments made based on organizational needs and individual qualifications. Selected candidates may be assigned to one or more of the functional areas outlined in this description.

Qualifications

• High school diploma or equivalent required; associate degree or technical certification preferred.
• Basic proficiency with computers, software applications, and common business systems.
• Ability to follow written instructions, scripts, and established procedures accurately.
• Strong attention to detail and data entry accuracy.
• Clear and effective communication and interpersonal skills for customer-facing interactions.
• Ability to work under supervision and escalate issues appropriately.
• Experience with the Software Development Lifecycle in a team-oriented, collaborative, agile environment.
• Experience with tools such as ServiceNow, GitHub, Jira.
• Prior experience in any of the functional areas listed above is desirable.

Requirements

• Work as part of a team to maintain and implement one or more complex databases under the guidance of a lead.
• Assist with the planning and engineering of the organization's databases.
• Monitor performance, scalability, and security and evaluate existing database design to determine necessary updates and integration requirements.
• Experience with installation, maintenance, and administration of a RDMS such as PostgreSQL, Oracle, MySQL, or SQL Server – Oracle preferred.
• Ability to design and develop SQL queries and reports to retrieve required data under the guidance of a lead.
• Experience working within a team-oriented, collaborative, agile environment.
• Highly self-motivated and directed with the ability to manage multi-discipline triage calls.
• Familiarity with database partitioning and microservices.
• Familiarity with Cloud-native database solutions, including Amazon Web Services (AWS) Relational Database Service (RDS) and DynamoDB Database Administration.

Benefits

• Fully remote, full-time role with meaningful mission impact for the Veteran community.
• Supportive environment that invests in your growth and the growth of your team.
• Medical, Dental & Vision Insurance — J-Mack covers 80% of employee premiums and 50% of dependent premiums.
• Basic Life, Short-Term Disability & Long-Term Disability — J-Mack covers 100% of the costs.
• 401(k) Safe Harbor Plan with full vesting and 4% company match.
• Paid Time Off: 120 hours annually, increasing to 160 hours after 5 years.
• 11 Paid Holidays.
• Charity Matching: J-Mack matches employee donation.

Company Description

J-Mack Technologies, LLC (J-Mack) is an equal opportunity employer and affords equal opportunity to all applications for all positions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected under local, state, or federal laws. We are committed to fostering an inclusive workplace where all employees are treated with respect and have equal opportunities for employment and advancement.