[Hiring] IT Support Engineer @Monarch Money

Role Description

Monarch is seeking an IT Support Engineer to join our IT team during a period of rapid growth. Reporting directly to the IT Manager, you’ll be a primary point of contact for employee IT support and help keep our fully remote, Mac-based environment running smoothly, while building the documentation and automations that make IT faster and more scalable as we grow.

What You’ll Do:

• Serve as a primary point of contact for employee IT issues in Serval, our ticketing platform, resolving them with clear communication, strong follow-through, and a high bar for quality.
• Handle routine SaaS administration across Okta, Google Workspace, Slack, Notion, and Zoom, and help manage access requests and reviews through ConductorOne.
• Support our Mac fleet in Iru (formerly Kandji), and assist with provisioning, asset tracking, onboarding, and offboarding.
• Reduce repeat work by writing and maintaining IT documentation and help articles, and by building smaller automations in Serval and similar platforms with guidance from the team.
• Contribute to IT projects in partnership with People, Security, Engineering, and other teams, and look for practical ways to use AI to improve support and IT operations.

Qualifications

• 2+ years of experience in IT support, help desk, or IT operations.
• Hands-on experience supporting macOS users in a cloud-first or remote environment.
• Experience with Google Workspace, Slack, and at least one of Okta or Iru/Kandji (or similar IdP/MDM tools).
• Foundational understanding of IAM concepts and SSO, with interest in going deeper on SCIM and provisioning.
• Some hands-on exposure to IT automation or workflow tools, and an eagerness to build more.
• Strong written and verbal communication skills, with the ability to explain technical issues clearly to non-technical teammates.
• A customer-service mindset, strong problem-solving skills, and the ability to balance support requests with project work across shifting priorities.
• Experience in a high-growth startup environment, ideally in B2C or SaaS.
• Demonstrated AI fluency: you use AI regularly in your work, have a clear point of view on where it helps and where it doesn’t, and are continuously raising your own bar.

Requirements

• Experience with Serval, ConductorOne, 1Password, Cloudflare, CrowdStrike, Linear, Notion, or Zoom.
• Experience supporting onboarding and offboarding workflows alongside People Ops or Business Ops.
• Experience writing clear, user-facing documentation or help articles.
• Familiarity with lightweight scripting (Bash, Python, etc.) or exposure to APIs and integrations.

Benefits

• Work wherever you want! As a fully remote company with no central office, we want you to work wherever you are happiest and most productive.
• Competitive cash and equity compensation in a hyper growth, early stage company 🚀.
• Stipend to set-up your ideal working environment.
• Competitive Benefit Plans for employees based on your location (e.g. in the US we offer: Medical, dental and vision benefits and the ability to contribute to a 401k plan).
• Unlimited PTO.
• 3 day weekend every month! We take off the “First Friday” every month to focus on rest, recuperation, or just having fun!