[Hiring] IT Support Analyst @Radiology Partners

Role Description

Support day-to-day identity and access management operations, including:

• User provisioning
• Access changes
• Deprovisioning in accordance with established policies and procedures

Provide end-user support for:

• Authentication
• Single Sign-On (SSO)
• Multi-Factor Authentication (MFA)
• Password resets
• Other identity-related issues while ensuring timely resolution

Manage IAM incidents and service requests through ServiceNow, including:

• Escalating complex issues as appropriate
• Maintaining accurate documentation

Support access reviews, audits, and compliance initiatives by:

• Validating user access
• Maintaining role-based access controls
• Ensuring adherence to security requirements

Collaborate with IAM, IT, and business teams to:

• Improve processes
• Maintain documentation
• Deliver secure, reliable identity and access services

Qualifications

• Associate’s or Bachelor’s degree preferred in Information Technology, Information Systems, or a related field, or equivalent professional experience
• One to three years of experience in IT support, IAM operations, service desk, systems administration, or enterprise user access management
• Experience supporting Okta, Active Directory, Microsoft Entra ID, ServiceNow, and identity management concepts, including SSO, MFA, and role-based access control
• Strong troubleshooting skills with the ability to resolve authentication and access issues while maintaining compliance with security standards
• Excellent customer service, communication, organizational, and problem-solving skills with strong attention to detail and the ability to manage multiple priorities

Benefits

• Competitive Benefits package - Eligibility starts the month after hire, with tiered options to choose from
• Compensation Reviews, Career Growth Opportunities
• Flexible Remote Schedules
• Generous PTO Plans and Paid Holidays
• Proudly Certified as a Great Place to Work for Five Consecutive Years

Compensation

The salary range for this position is $65,000-$75,000. Final determinations may vary based on several factors including but not limited to education, work experience, certifications, geographic location, etc. This role is also eligible for an annual discretionary bonus. In addition to this range, Radiology Partners offers competitive total rewards packages, which include health & wellness coverage options, 401(k) benefits, and a broad range of other benefits such as family planning and telehealth (all benefits are subject to eligibility requirements).

Company Description

Radiology Partners, through its affiliated practices, is a leading radiology practice in the U.S., serving hospitals and other healthcare facilities across the nation. As a physician-led and physician-owned practice, our mission is to transform radiology by innovating across clinical value, technology, service, and economics, while elevating the role of radiology and radiologists in healthcare.