[Hiring] IT Service Manager @Alliance Animal Health

Role Description

We have an immediate opportunity for an IT Service Manager to join a lean, high-impact technology team supporting more than 250 veterinary hospitals across the United States.

Reporting directly to the Vice President of Information Technology, this individual will play a critical role in building and operating Alliance Animal Health's future-state IT support model. This is a highly visible, hands-on position responsible for overseeing:

• Day-to-day technology operations
• Service delivery
• Customer experience
• Vendor management
• Reporting
• Microsoft 365 administration
• Overall IT support performance across the organization

Unlike a traditional management role, this position will remain actively involved in technology operations and support. The ideal candidate combines strong technical expertise with excellent customer service, operational leadership, and relationship management skills.

The IT Service Manager will serve as the primary point of coordination between Alliance Animal Health, our managed service provider (MSP), hospital teams, and corporate stakeholders to ensure a consistent, high-quality support experience across the organization. This is a fully remote position with periodic travel required for hospital visits, vendor engagements, and strategic initiatives.

Qualifications

• Bachelor's degree from an accredited four-year institution in Information Technology, Information Systems, Information Technology Management, Computer Science, or a related field.
• Minimum of 5 years of hands-on IT support, systems administration, help desk, or technical operations experience.
• Advanced experience administering Microsoft 365 environments.
• Strong knowledge of:
  • Microsoft 365
  • Entra ID
  • Intune
  • Exchange Online
  • Microsoft Teams
  • SharePoint Online
  • Endpoint Management
  • Identity & Access Management
• Experience supporting multi-site environments.
• Strong customer service and relationship management skills.
• Excellent troubleshooting, problem-solving, and analytical abilities.
• Experience creating operational reports, dashboards, and performance metrics.
• Strong written and verbal communication skills.
• Ability to work independently within a fully remote environment.
• Ability to travel periodically as business needs require.

Requirements

• IT management, service delivery management, or team leadership experience.
• Experience working within a co-managed IT or MSP-supported environment.
• Veterinary, healthcare, dental, retail, hospitality, or other distributed multi-site industry experience.
• Experience managing MSP vendors and service providers.
• Experience with:
  • ServiceNow
  • ConnectWise
  • NinjaOne
  • Huntress
  • Auvik
  • Microsoft Defender
• ITIL Foundation certification or equivalent service management experience.
• Experience supporting 1,000+ users across multiple locations.

Benefits

• Competitive compensation package including salary and bonus opportunity.
• Health benefits.
• Paid time off.
• Professional development opportunities.
• Ability to make a meaningful impact across a rapidly growing organization.

Company Description

Alliance Animal Health is a fast-growing, private equity-backed Veterinary Service Organization that operates as a majority owner and business partner to hundreds of veterinary practices across the US. Our goal is to make it easier for our practices at every step by providing world-class business solutions like talent acquisition, marketing, human resources, finance, and operations, so they can focus their energy on providing incredible care for animals.

In fact, our Core Values are (quite literally) written with PETS in mind: Passion, Engagement, Trust, and Service.

We want our doctor partners to choose what’s best for their practice because they are the experts in medicine, while we customize the support, the co-ownership approach, and business solutions based on their goals. We pride ourselves on maintaining a culture of open communication and collaboration to deliver innovative solutions to advance today’s veterinary environment, without disrupting the medical autonomy and what makes each of our hospitals unique.

Because at the end of the day, our central support team exists to serve our practices. So if you’re excited about using your talents to make an impact on the health and wellness of pets, we’d love to talk with you!