[Hiring] IT Operations Engineer @Finom

Role Description

We're looking for an IT Operations Engineer who puts internal users first. You'll be the person Finom employees turn to when something breaks, ensuring they leave every interaction unblocked and well looked after.

You'll join the IT Operations team and work day to day across Windows and macOS devices, identity and access, and the SaaS tools hundreds of Finom employees rely on. The team builds and owns the core platforms; you'll run them, support the people who use them, and spot where things could work better.

What You'll Do

• Delivering Excellent Internal Support:
  • Be the first line of help for Finom employees through Jira Service Management and Slack.
  • Triage and resolve requests within SLA, keeping users updated.
  • Close tickets with clear, friendly communication.
  • Own the employee experience of IT, from a quick password reset to a stressful laptop failure before a big meeting.
• Troubleshooting Windows and macOS Devices:
  • Diagnose and fix hardware, OS, software, and network issues on both platforms, remotely.
  • Handle device enrollment and compliance issues in JumpCloud MDM, software installs and updates.
  • Escalate complex cases with a clear write-up of what you've already tried.
• Supporting Identity, Access, and the Employee Lifecycle:
  • Run day-to-day onboarding and offboarding tasks in JumpCloud, Google Workspace, and Torii.
  • Handle access requests and SSO issues.
  • Follow access governance and least-privilege practices.
• Administering Everyday Platforms:
  • Handle user-level administration of tools like Jira, Confluence, Slack, and Notion.
  • Help keep JSM request types, knowledge base articles, and workflows accurate and easy to use.
• Improving How We Work:
  • Spot trends in tickets and flag recurring issues.
  • Write knowledge base articles, small scripts, or propose automation to the team.
  • Support security and compliance efforts (DORA, ISO 27001, SOC 2) by following procedures carefully and keeping good records.

Qualifications

• 2+ years in IT support, service desk, or a similar user-facing technical role.
• Hands-on troubleshooting of both Windows and macOS: hardware, OS, applications, peripherals, and network connectivity.
• A strong customer service track record: patient, empathetic, and clear with non-technical colleagues, including under time pressure.
• Experience with an ITSM or ticketing tool, ideally Jira Service Management, and working to SLAs.
• Working knowledge of Google Workspace or M365 user administration.
• Familiarity with an MDM (JumpCloud MDM, Intune, or Jamf) and an identity provider (JumpCloud, Okta, Entra ID) for everyday tasks like enrollment, password resets, MFA, and SSO issues.
• Good written documentation habits: clear ticket notes and knowledge base articles.
• Fluent English, written and spoken.

Nice to Have

• Basic scripting (PowerShell, Bash, or Python) and a curiosity for automating repetitive work.
• Confident use of AI tools to speed up troubleshooting and documentation.
• Exposure to security and compliance frameworks (ISO 27001, DORA, SOC 2) or SaaS management tools like Torii.
• Experience with meeting room and AV setups (Google Meet or Zoom Rooms).
• Experience in a fast-growing or regulated company.

Benefits

• A chance to shape the day-to-day IT experience of a growing fintech.
• Real ownership of how employees are supported, with room to grow your technical skills alongside an experienced IT Operations team.
• Clear path toward systems administration and automation.
• Make a genuine impact on the product.
• Join our upward trajectory, and grow with us with resources and opportunities for continuous personal and professional development.
• Enjoy the flexibility of traveling and working remotely or in a hybrid model across Europe.
• Unlock your inner entrepreneur through our Stock Options Program.
• Receive unwavering support and care in a modern, friendly, and eco-conscious corporate culture.
• Immerse yourself in our exclusive Work & Swim Program in Cyprus.

Equal Opportunity Statement

At Finom, we're an equal opportunity employer and value diversity at our company. We embrace diversity and invite applications from all walks of life. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, disability status, or other applicable legally protected characteristics.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.