[Hiring] IT Operations Administrator @Cadence Solutions

Role Description

We are seeking an IT Operations Administrator to deliver excellent employee support and help scale IT operations across a distributed remote workforce. This is a hands-on role spanning endpoint management, identity and access, SaaS administration, and employee onboarding and offboarding.

You’ll independently own complex issues and operational improvements from investigation through implementation. You’ll combine strong technical troubleshooting with practical use of automation and AI-assisted tools to reduce manual work, improve reliability, and help employees work securely and effectively.

What You’ll Do

• Own employee technology support from investigation through verified resolution across Slack, ticketing systems, and remote sessions.
• Troubleshoot complex macOS, iOS/iPadOS, browser, connectivity, authentication, and SaaS issues.
• Communicate clear next steps and participate in the IT on-call rotation for urgent issues outside normal business hours.
• Manage the employee technology lifecycle, including onboarding, role changes, leaves of absence, and offboarding.
• Coordinate timely account and access changes, device provisioning, replacements, returns, and remote logistics.
• Administer company endpoints through Iru/Kandji, Jamf, or a similar MDM platform.
• Own software deployments, configuration profiles, OS update rollouts, device health, and compliance follow-up.
• Own day-to-day administration and operational health of Okta, Google Workspace, Slack, Zoom, and related SaaS platforms.
• Troubleshoot configuration, SSO, provisioning, groups, permissions, and integrations with an understanding of downstream impacts.
• Maintain accurate device and application inventories, conduct access reviews, and coordinate license clean-up with application owners.
• Apply least-privilege practices and verify that access changes are complete.
• Build, test, document, and maintain scripts and workflow automations.
• Independently identify recurring issues, prioritize improvements, and drive changes from investigation through pilots, employee communications, deployment, and validation.

Qualifications

• 5+ years of experience in IT operations, systems administration, endpoint management, or technical support.
• Hands-on experience supporting macOS and iOS/iPadOS, including remote troubleshooting and endpoint administration.
• Experience with Iru/Kandji, Jamf, or a comparable MDM platform.
• Experience administering Okta, Google Workspace, and other modern SaaS applications.
• Working knowledge of SSO, provisioning, groups, and access lifecycle management.
• Ability to troubleshoot across devices, browsers, identity, and integrations.
• Experience delivering improvements to IT systems or workflows.
• Demonstrated ability to own complex issues independently and judge when to escalate.
• Experience building or adapting scripts or workflow automations.
• Familiarity with GAM, APIs, or scripting languages such as Bash or Python is preferred.
• Clear written and verbal communication skills.
• Experience working in a distributed, fast-paced environment.
• Experience using AI-assisted tools to improve IT workflows.

Requirements

• Sound judgment about sensitive data, output validation, and when human review is needed.

Benefits

• Competitive pay & equity*
• Fully remote
• Comprehensive health coverage: Medical, dental & vision
• Paid time off
• 401k plan + matching
• Paid parental leave
• Home office stipend