[Hiring] Senior ServiceNow Administrator @GEHA Health

Role Description

The Senior ServiceNow Administrator is a senior technical member of the Enterprise Services and Support team and reports to the Manager, Service Operations and Support. This position is responsible for reliable day-to-day ServiceNow administration, production support, platform health, upgrades, troubleshooting, catalog development, configuration, and release quality. The role also designs and delivers more complex solutions involving:

• Automation
• Integrations
• Custom or scoped applications
• Strategic Portfolio Management
• ITOM
• CMDB and CSDM maturity
• Analytics
• Emerging AI capabilities

The successful candidate will be a hands-on, forward-thinking technical administrator who can:

• Solve complex problems
• Build scalable solutions
• Mentor teammates
• Help translate the ServiceNow roadmap into sustainable business outcomes

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Software Engineering, Information Systems, Business Administration, or a related field; relevant experience may be considered in place of formal education.
• Six or more years of progressive ServiceNow administration, development, implementation, or consulting experience.
• Advanced hands-on experience administering and configuring ServiceNow in a production enterprise environment.
• Experience building catalog solutions, flows, scripts, integrations, reports, dashboards, and other business-required platform enhancements.
• Strong working knowledge of JavaScript and common ServiceNow development and troubleshooting tools.
• Demonstrated ability to independently lead technical work from requirements and design through testing, deployment, documentation, and production support.
• Strong analytical, communication, mentoring, stakeholder partnership, and team collaboration skills.

Requirements

• ServiceNow Certified System Administrator required.
• ServiceNow Certified Application Developer preferred.
• Implementation certification or meaningful hands-on experience in SPM, ITSM, Discovery, Service Mapping, CMDB, ITOM, HAM, SAM, or another relevant product area.
• Experience with Flow Designer, IntegrationHub, App Engine, ATF, source control, Platform Analytics, Now Assist, Virtual Agent, AI Search, or AI agents.
• ITIL Foundation certification and experience in a regulated, audited, or security-sensitive environment.

Benefits

• Competitive pay/salary ranges
• Incentive plan
• Health/Vision/Dental benefits effective day one
• 401(k) retirement plan: company match – dollar for dollar up to 4% employee contribution (pretax or Roth options) plus a 6% annual company contribution
• Robust employee well-being program
• Paid Time Off
• Personal Community Enrichment Time
• Company-provided Basic Life and AD&D
• Company-provided Short-Term & Long-Term Disability
• Tuition Assistance Program