[Hiring] Digital Division Administrator @Arizona Department of Administration

Role Description

The Arizona Department of Gaming is seeking a detail-oriented and analytical Digital Division Administrator. This position is a senior-level manager responsible for all business functions within the Digital Compliance Divisions; oversees teams charged with enforcing compliance with gaming standards via inspections, audits, data analysis, and frequent interactions with regulated entities. This position will provide subordinate teams with strategic direction and coaching; serves as one of the Department’s primary experts on gaming requirements and regulations; creates, improves, and monitors compliance with internal policies and procedures. The Digital Division Administrator will also fill vacancies and drive engagement; resolves escalated and complex problems while fostering strong relationships with external stakeholders. The position is not a law enforcement role, but may oversee areas with AZ POST-certified personnel.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Qualifications

• A minimum of five (5) years’ experience and knowledge in the gaming industry preferably in a regulatory environment.
• Bachelor’s degree in a related field preferred.
• Three (3) years of supervisory experience preferred.

Requirements

• Possession of and ability to retain a current, valid state-issued driver’s license appropriate to the assignment.
• Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records and must complete any required driver training.

Benefits

• Sick leave
• Vacation with 10 paid holidays per year
• Paid Parental Leave - Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program)
• Affordable medical and dental insurance
• Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
• Life insurance
• Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Job Duties

• Fostering strong relationships with external stakeholders such as event wagering and fantasy sports operators and Tribal partners; resolves escalated and complex problems related to their compliance with gaming regulation.
• Contributes to department strategic planning and oversees the execution of plan initiatives that relate to the Compliance Division.
• Leading staff via 1:1s, team check-ins, utilizing meaningful metrics, and other leader behaviors consistent with the Arizona Management System. Establishes dashboards and reporting mechanisms that show stakeholder compliance and team productivity.
• Creating, improving, and monitoring adherence to internal policies and procedures. Ensures staff have adequate training on internal policies and procedures relevant rules, statutes and the Compact.
• Serves as one of the Department’s primary experts on gaming requirements and regulations.
• Recruits talented leaders and line-level staff when staff vacancies occur. Focuses on retaining high performing employees and increasing employee engagement.

Knowledge, Skills & Abilities (KSAs)

• Knowledge of Arizona Tribal-State Gaming Compact and appendices.
• Knowledge of event wagering and fantasy sports rules and regulations.
• Familiarity with gaming industry terminology.
• Knowledge of event wagering and fantasy sports systems, platforms, software, system reports, and related technology.
• Knowledge of gaming operations, systems, software, system reports, and related technology.
• Knowledge of people supervision procedures and techniques.
• Skills in auditing and investigation methods, techniques, and report writing.
• Skills in team building, mentoring, and resourcefulness.
• Skills in training and facilitating meetings.
• Effective communication skills (written and oral).
• People management and leadership skills.
• Ability to read and review lab certification reports.
• Ability to gather facts, organize, and comprehend information to make logical interpretations.
• Ability to make effective judgments on the basis of partial or incomplete evidence.
• Detail-oriented and organized.
• Ability to communicate effectively in a professional manner.
• Ability to work independently and collaboratively with others.
• Ability to perform work of considerable difficulty, organize and direct activities of diverse areas of regulation.
• Ability to complete assigned tasks accurately.
• Ability to formulate appropriate courses of action and communicate those courses of action to decision-making authorities.