[Hiring] GCM Client Administrator IV @Wilmington Trust

Role Description

Leads all aspects of Global Capital Markets trust or entity administration and servicing of high net-worth private and institutional clients. Supports senior account relationship managers. May serve as administrator for large (as defined by business) and/or highly complex clients. Serves as primary point of contact or relationship lead for client. Maintains daily contact with clients to address general inquiries and/or facilitate client requests. Processes all related transactions, including:

• Collecting critical documents
• Processing cash disbursements
• Trades and account balances
• Establishing new accounts
• Facilitating client requests for discretionary distributions and trust terminations

Ensures proper administrative management for accounts under responsibility. Contributes knowledge to process, procedures and strategic decisions related to the role.

Qualifications

• Bachelor’s degree and a minimum of 2 years’ relevant work experience with direct client contact, OR in lieu of a degree, a combined minimum of 6 years’ higher education and/or work experience, including a minimum of 2 years’ relevant work experience with direct client contact
• Strong focus on customer service and satisfaction
• Excellent verbal and written communications skills

Requirements

• Oversee client relationships, making appropriate recommendations regarding design and administration of institutional and/or corporate trust accounts
• Assist senior account representative(s) in revenue generating activities by providing appropriate recommendations, preparing documents for and participating in meetings
• Manage daily implementation of client strategies as required
• Foster client relationships with assigned client base, serving as primary point of contact for the client
• Resolve problems and respond to client requests in a timely manner
• Manage relationships with internal and external service partners
• Develop and maintain a high level of industry knowledge applicable to the business
• Exhibit an in-depth knowledge of corporate policies and procedures related to the administrative role in complex situations
• Provide and maintain appropriate levels of controls to minimize losses
• Provide effective support, coaching and/or mentoring of any assigned team associates
• Understand and adhere to the Company’s risk and regulatory standards, policies and controls
• Promote an environment that supports belonging and reflects the M&T Bank brand
• Maintain M&T internal control standards
• Complete other related duties as assigned

Benefits

• M&T Bank is committed to fair, competitive, and market-informed pay for our employees
• The pay range for this position is $62,200.00 - $103,600.00 Annual (USD)
• The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation

Company Description

Location: Clanton, Alabama, United States of America