[Hiring] IT Manager, Commercial Applications @Dexcom

Role Description

The EMEA Applications team are a small but rapidly growing IT team responsible for supporting and implementing small to large changes to our core business systems. These are primarily Oracle Fusion, SalesForce.com, and Oracle Service Cloud connected via a microservices based set of integrations. The core business process that the EMEA Applications team supports is Order to Cash, which requires constant engagement with our Sales, Operations, Supply Chain, and Finance colleagues. We have development teams based in Europe, US, and Asia.

This role will directly manage teams that support commercial applications and the associated integrations and provide technical leadership. The primary commercial applications are Salesforce for order entry, Fluent for Order Management, a custom-built e-Commerce platform, and integrations technologies including Electronic Data Interchange (EDI) and java based microservices. This is a management role that requires a broad technical understanding of both Software as a Service Platforms and connections between them. Previous team leadership experience is essential. The successful candidate will be responsible for all people management processes as well as ensuring that expectations of project, small change, and production support demands are met. This position will work closely with Project Managers and the Production Support Manager and third-party consultants to ensure demand is fulfilled in line with overall business priorities. Candidates must have full development lifecycle experience of managing multiple technical disciplines in a global enterprise application setting.

Qualifications

• Strong understanding of Order to Cash (O2C) processing, including how Salesforce integrates with downstream Order management systems and e-commerce.
• Prior hands-on technical role earlier in career (e.g. developer, integration engineer or solutions architect) before moving into management, with ability to provide technical oversight and governance as needed.
• Minimum 5 years’ experience managing applications and/or integrations teams.
• Hands-on experience with Salesforce Sales Cloud (config, integrations or development) is essential; Service-Now and JIRA or equivalent desirable.
• Line management responsibilities including recruitment, performance management, and talent development.
• Comprehensive knowledge of all aspects of various Waterfall / Agile / Hybrid SDLC processes.
• Vendor Management, including Statements of Work, Budgeting, Invoicing, etc.
• Exposure to Salesforce Sales Cloud and Oracle Fusion beneficial.
• Experience of IT application support processes (ITIL).
• Excellent written/oral communication and relationship management skills.
• Drive and enthusiasm with ability to see the bigger picture.
• Ability to work flexibly in a demanding and fast-paced environment.
• Worked in global setting dealing with multi-discipline teams in multiple time zones.

Requirements

• Typically requires a Bachelor’s degree with 8-12 years of industry experience.
• Requires a degree in a technical discipline.
• 2-5 years of previous management or lead experience.
• Travel Required: Up to 10%.

Remote Workplace

Your location will be a home office; you are not required to live within commuting distance of your assigned Dexcom site (typically within an hour’s commute). If you reside within commuting distance of a Dexcom site, a hybrid working environment may be available. Ask about our Flex/Hybrid workplace option.

Salary

The annualised base salary for this position is from €60,605.00 to €78,430.00 gross. Final offer will depend on your qualifications, competencies, and professional experience.