[Hiring] IT Manager @UPSTACK

Role Description

The IT Manager owns UPSTACK’s internal IT operations, serving as the primary point of accountability for endpoint management, internal technology projects, and UPSTACK’s outside vendor and MSP relationships.

• Ensure service quality, SLA adherence, and cost-effectiveness across partnerships.
• Plan and lead internal IT projects such as platform transitions, network upgrades, and hardware refresh cycles from scope through execution.
• Translate security and compliance requirements into practical endpoint and identity management practices.

Qualifications

• Hands-on experience managing Jamf and Microsoft Intune across a mixed device fleet.
• Active CISM (Certified Information Security Manager) certification.

Requirements

• Vendor & MSP Relationship Management
• Serve as the primary owner of UPSTACK's outside vendor support services relationship.
• Manage day-to-day engagement, ticket escalations, service quality, and SLA adherence.
• Review Help Desk and vendor performance, invoices, and contract renewals.
• Act as the escalation point between UPSTACK employees and the MSP helpdesk.
• Internal IT Project Leadership
• Plan and lead internal IT projects end to end.
• Define project scope, timelines, and budgets.
• Communicate project status, risks, and outcomes to business stakeholders.
• Helpdesk & Support Oversight
• Own endpoint management across the fleet.
• Administer and oversee internal RMM tooling.
• Oversee the device lifecycle.
• Handle escalated, sensitive, or high-visibility issues directly.
• Technology Stack & Security
• Administer and support UPSTACK's core stack.

Benefits

• Salary range: $90,000 to $120,000 annually, with no room for negotiation.