[Hiring] Enterprise Systems & Process Analyst @Realityworks

Role Description

Are you energized by solving complex business challenges and turning ideas into real-world solutions? As our Enterprise Systems & Process Analyst , you'll partner with teams across the organization to uncover opportunities, streamline processes, and help shape the systems, data, and analytics solutions that drive our business forward.

In this highly collaborative role, you'll:

• Bring the right people together and facilitate meaningful discussions.
• Translate business needs into clear, actionable requirements that technical teams can successfully deliver.
• Establish priorities, drive alignment, guide decision-making, and ensure solutions meet the needs of the business from concept through implementation.

This role is all about creating clarity, connecting people, and driving impactful outcomes. If you're a curious and technical problem solver who enjoys improving how organizations work, influencing change, and bringing order to complexity, we'd love to hear from you.

Qualifications

• Bachelor’s degree in business, information systems, operations, or a related field, or an equivalent combination of education and directly related experience.
• Minimum of five years of experience in business systems analysis, enterprise applications, ERP or CRM implementation, functional systems consulting, or a related role involving cross-functional process and technology transformation.
• Demonstrated experience leading stakeholder discovery and translating business needs into process maps, business rules, data and integration requirements, functional specifications, and measurable acceptance criteria.
• Experience driving enterprise application work through the implementation lifecycle—including prioritization, stakeholder decisions, coordination of internal and external technical resources, user acceptance testing, and solution validation.
• A skilled business partner who can ask the right questions, uncover underlying needs, and turn complex business challenges into clear requirements and actionable plans.
• A confident facilitator who can build alignment, establish priorities, drive accountability, and move initiatives forward across diverse stakeholders and teams.
• A systems thinker with experience in process improvement, enterprise applications, data governance, and solution delivery who can connect people, processes, data, and technology to achieve business outcomes.

Requirements

• Lead discovery sessions with business leaders and subject matter experts to identify business needs, clarify priorities, challenge assumptions, and define desired outcomes.
• Analyze and document current-state processes and design future-state workflows, business rules, system interactions, and operational controls.
• Identify opportunities to improve efficiency through process standardization, automation, consolidation, and elimination of manual or duplicative work.
• Develop and maintain governance standards for key business metrics, including definitions, calculations, data ownership, and reporting consistency.
• Facilitate alignment across teams by resolving conflicting requirements, priorities, processes, data definitions, and reporting standards.
• Translate business needs into clear, implementation-ready requirements, process flows, acceptance criteria, and validation standards.
• Partner with stakeholders and technical teams to evaluate proposed solutions, resolve gaps, and ensure alignment with approved business objectives.
• Serve as the primary owner of business requirements, providing direction to developers, consultants, contractors, and other technical resources throughout implementation.
• Manage and prioritize the enterprise systems, process improvement, data, and analytics backlog based on business value, urgency, dependencies, effort, and risk.
• Coordinate solution delivery, user acceptance testing, and final validation to ensure business requirements are met across enterprise platforms, including ERP, CRM, analytics, NetSuite, and Microsoft Dynamics 365.

Benefits

• Employee-owned company with a collaborative culture.
• Mission-driven work supporting educators and learners.
• Opportunity to shape the future of technology in education.
• Competitive salary and benefits package.
• Hybrid work flexibility.

Company Description

RW Thrive is the parent organization of three innovative companies making an impact through education and technology:

• Realityworks , known for experiential learning tools used in classrooms worldwide;
• CreXo , a leader in creative robotics education;
• Realityworks AI , focused on developing cutting-edge artificial intelligence solutions and education simulations for learners.

Together, we are committed to empowering learners, educators, and organizations with the tools, technology, and experiences they need to thrive in an ever-evolving world.