[Hiring] IT Manager @OLIPOP

Role Description

OLIPOP is looking for an IT Manager who's passionate about empowering teams through technology and ensuring our systems are secure, scalable, and easy to use. This role is both strategic and hands-on, leading key IT initiatives while diving deep into tools like Microsoft 365, Zscaler, Okta, Arctic Wolf, and Abnormal. You'll drive IT policy, governance, and vendor management while helping shape how technology supports OLIPOP's next stage of growth.

Responsibilities

• Leadership & Strategy
  • Partner with the IT Director and company leadership to define and execute OLIPOP's IT strategy, roadmap, and annual priorities.
  • Establish, document, and enforce IT policies, standards, and best practices across the organization.
  • Own IT vendor management from sourcing to contract negotiation, renewals, and ongoing performance.
  • Manage IT budget planning, spend optimization, and technology ROI reporting.
• Systems & Operations
  • Oversee daily IT operations across cloud platforms, networking, endpoint management, and security infrastructure.
  • Manage upgrades, new deployments, and migrations ensuring minimal disruption and clear communication across teams.
  • Drive SaaS lifecycle management: onboarding, access control, renewals, and integrations.
  • Partner with internal teams and external vendors to ensure uptime, system performance, and timely resolution of issues.
• Security & Compliance
  • Lead information security initiatives, including SSO/MFA, identity governance, and zero-trust architecture through Okta and Zscaler.
  • Maintain and continually improve endpoint protection, threat detection, and email security using tools like Arctic Wolf and Abnormal.
  • Conduct regular IT risk assessments, user-access reviews, and incident-response exercises.
  • Ensure audit readiness for ITGC, SOC 2, and SOX-related controls, and support compliance with company security policies.
• Project & Vendor Management
  • Lead cross-functional IT projects including migrations, implementations, and automation initiatives from scoping through delivery.
  • Build and maintain strong relationships with SaaS providers and technology partners.
  • Deliver clear project documentation, timelines, and stakeholder communication.
• User Experience & Support
  • Provide hands-on support and mentorship to IT staff and end-users, ensuring smooth day-to-day operations.
  • Oversee the IT helpdesk, establishing SLAs, processes, and escalation paths.
  • Oversee the employee onboarding and offboarding process, ensuring proper provisioning, deprovisioning, and access governance.
  • Design and deliver internal training and self-service resources to promote productivity and security awareness.
  • Support the rollout and adoption of new security tools and endpoint-management platforms.
  • Continuously assess and enhance IT service delivery through automation, monitoring, and user feedback loops.

Qualifications

• 8+ years of progressive experience managing IT operations in a cloud-first, SaaS-heavy environment.
• Strong working knowledge of Microsoft 365, Zscaler, Okta, Arctic Wolf, Abnormal, and related modern IT and security tools.
• Proven experience leading cross-functional IT projects and vendor management from negotiation through delivery.
• Strong understanding of security frameworks, ITGC, and best practices for data protection and access management.
• Demonstrated ability to balance strategic planning with hands-on technical execution.
• Excellent communication and collaboration skills with both technical and non-technical audiences.
• Bachelor's degree in Information Technology, Computer Science, or related field preferred.

Bonus Points

• Experience supporting audit readiness and compliance programs (SOX, SOC 2).
• Background managing or scaling small IT teams in high-growth environments.

Reports To

Director, IT

Compensation

$130,000 - $150,000 + Bonus

How We Work

We may be fully remote, but we’re anything but disconnected. OLIPOP has grown from a few passionate people around a table to a nationwide team, and we’ve done it without losing our collaborative spirit or sense of purpose.

What We Value

• Mission Connectivity: Everything we do ladders up to our shared goal: supporting human health.
• Indomitable Spirit: When things get messy, we get inventive.
• Lead at Every Level: Leadership isn’t about titles, it’s about ownership.
• Courageous Humility: We’re confident in what we bring and curious about what we don’t know (yet).

What We’re Looking For

• Think big, move fast, and take thoughtful risks.
• Thrive in a high-performance, feedback-rich environment.
• Value real human connection and honest collaboration.
• Are fired up by building something new, and making it better every day.