[Hiring] IT Manager @Jabil

Role Description

This role manages the day-to-day IT delivery of the “Lean & Operational Excellence Applications” portfolio – one of four application towers within Jabil’s Global Applications organization. The IT Manager reports to the IT Director, Global Applications, and is accountable for keeping approximately 30 applications running well for the sites and functions that use them:

• Incident and service request performance
• Application lifecycle and releases
• Compliance
• Quality of work delivered by internal specialists and contracted partner resources

This is a hands-on management role within a defined portfolio. The role suits an experienced application delivery, support or implementation lead who wants to own a portfolio end-to-end, or a current IT manager looking for a well-scoped portfolio in a global manufacturing environment.

Qualifications

• Hands-on experience running or supporting a portfolio of business applications in a multi-site manufacturing environment
• Practical ITIL working knowledge – incident, problem, change and release management as daily practice
• Ability to size and scope enhancement requests: effort, cost, dependencies, and what can safely be deferred
• Experience working with Lean, continuous improvement or operational excellence processes and the applications that support them is a strong plus
• Familiarity with regulated/GxP environments, validated systems and manufacturing operations
• Experience managing contracted or outsourced resources against service levels and statements of work
• Previous experience in a matrix or shared-service/CoE structure preferred
• Ability to work effectively across time zones and under changing priorities and deadlines

Requirements

• Bachelor’s Degree in Computer Science, Information Technology, Engineering or a related field
• 6 to 8 years of experience in IT application delivery, support or implementation in a relevant IT position
• At least 3 years leading a team (direct reports and/or a delivery team)
• ITIL Foundation Certification preferred
• Fluent English; additional languages an advantage
• Or an equivalent combination of education, training or experience

Benefits

• Regular business hours, with occasional out-of-hours involvement for releases, cutovers and major incidents across global time zones
• Travel requirements: Domestic and/or International, up to 20%