[Hiring] IT Support & Systems Administrator @Zaz Ventures

Role Description

We are looking for an IT Support & Systems Administrator to become the day-to-day owner of IT support at ZV and to help deliver planned improvements in managing devices, identities, and accesses. This is a permanent role for someone who wants continuity, real responsibility, and room for development, working closely with the IT Manager.

Responsibilities

• User support
  • Log, prioritise, and resolve support tickets, keeping users informed until each issue is closed.
  • Provide remote support and troubleshoot Windows devices, applications, connectivity, and access.
  • Escalate complex issues with clear notes on what has been checked.
  • Spot recurring problems and propose practical, lasting fixes.
• Users and devices
  • Run onboarding and offboarding: accounts, licences, accesses, and equipment.
  • Prepare, deliver, recover, reprovision, and securely retire devices.
  • Keep accurate inventory of devices, software, and assigned equipment.
  • Coordinate with external suppliers and service providers as required.
• Endpoint management
  • Enroll and manage Windows devices in Microsoft Intune: configuration profiles, compliance policies, app deployment and updates.
  • Prepare test devices, run test scenarios, and support pilots before wider rollout.
  • Help onboard devices to Microsoft Defender for Endpoint, check protection status, and triage alerts following agreed procedures.
  • Support encryption and remediation activities.
• Identity and applications
  • Administer users, groups, and accesses in Microsoft Entra ID and Google Workspace.
  • Troubleshoot MFA and SSO, and help test Conditional Access policies.
  • Manage access to business applications, keeping the right boundaries between entities.
  • Contribute to identity federation testing and documentation as directed.
• Assessments and documentation
  • Collect evidence and record configuration gaps for technical assessments and audits.
  • Keep technical documentation, support procedures, and change records up to date.
  • Write clear guides for users and repeatable procedures for the team.
  • Build up PowerShell scripting over time to automate routine tasks.

Qualifications

• Practical experience in IT support or junior systems administration, ideally around 2 to 4 years.
• Strong Windows troubleshooting skills and a clear, patient approach to user support.
• Hands-on Microsoft Intune experience: enrolment, deploying policies and profiles, troubleshooting.
• Professional working proficiency in English, including live user support, technical meetings and written documentation.
• Practical experience administering cloud user accounts and access, in Microsoft 365, Entra ID or Google Workspace.
• Working knowledge of Entra ID and endpoint security fundamentals, including MFA, SSO, and least privilege.
• Basic networking: TCP/IP, DNS, DHCP, and VPN troubleshooting.
• Organised and reliable, with sound judgement when using administrative access.

Nice to have

• Google Workspace administration beyond day-to-day user management.
• Microsoft Defender for Endpoint.
• Windows Autopilot.
• BitLocker, security baselines and Conditional Access.
• Application packaging for Intune.
• PowerShell scripting and Microsoft Graph.
• Identity federation, or supporting more than one tenant or organisation.
• Experience at an MSP or in an international support environment.
• Relevant Microsoft certifications.