[Hiring] IT Manager @Forescout Technologies Inc.

Role Description

We are seeking an innovative and business-focused IT Manager, Front-Office Business Applications to lead the strategy, delivery, support, and modernization of Forescout's customer-facing business applications ecosystem. This leader will be responsible for driving digital transformation initiatives across Sales, Marketing, Customer Success, Channel Operations, and Support organizations while accelerating adoption of AI-powered business capabilities and agentic workflows.

This leadership role within the Global Business Applications organization is responsible for managing and directing the development, implementation, support, and continuous improvement of scalable front-office business applications. The role combines business strategy, enterprise architecture, application delivery, AI innovation, and people leadership.

The successful candidate will possess deep expertise in Salesforce ecosystems, AI platforms, Agentforce, generative AI technologies, business process automation, and modern customer engagement platforms.

The IT Manager will partner closely with business executives, IT leadership, enterprise architecture, cybersecurity, and external vendors to deliver transformative solutions that improve customer experience, operational efficiency, revenue growth, and data-driven decision making.

Qualifications

• Bachelor’s degree in computer science, Information Systems, Engineering, or related field.
• 15+ years of experience leading enterprise business applications teams.
• 5+ years managing Salesforce platforms and customer-facing business systems.
• 5+ years leading global teams and complex enterprise programs.
• Proven experience delivering large-scale digital transformation initiatives.
• Strong knowledge of CRM, Customer Success, Marketing Automation, and Revenue Operations processes.
• Experience managing enterprise SaaS platforms and integrations.
• Gifted at working with all levels of business: C-level executives, Senior Business Leaders, Third-party solution partners, and FTC / FTE project resources alike.
• Deep understanding of business processes like Lead to Order, Customer Service Process, Procure to Pay process, Record to Report, Hire to Retire etc.
• Compelling experience managing complex enterprise initiatives with strong business process familiarity in Sales, Marketing, professional services, deal desk.
• Strong financial management and vendor management experience.

Requirements

• Salesforce certifications (Administrator, Advanced Administrator, Platform App Builder, Sales Cloud Consultant, Service Cloud Consultant, Application Architect, or System Architect).
• Salesforce Agentforce certifications or hands-on implementation experience.
• AI-related certifications from Salesforce, Microsoft, OpenAI, AWS, Google Cloud, or equivalent.
• Experience with enterprise data platforms, analytics, and AI governance frameworks.
• Understanding of cybersecurity and SaaS business models.

Benefits

• Competitive compensation and benefits, including coverage of 85% of employee and dependent health care premiums.
• 100% company-paid employee life and disability insurance premiums.
• A 401(k) match.
• Generous flexible time off for U.S. employees.
• Voluntary life, accident, and critical illness insurance options.
• Employee assistance program.
• Maternity and parental bonding leave.

Success Measures

In the first 12 months, this leader will:

• Deliver measurable improvements in user productivity through AI adoption.
• Expand Agentforce capabilities across key front-office functions.
• Improve application reliability, scalability, and user satisfaction.
• Drive application consolidation and cost optimization initiatives.
• Establish a comprehensive AI governance framework.
• Create a scalable front-office technology roadmap aligned with Forescout's growth strategy.