[Hiring] IT Intern @Directive

Role Description

This role is part time (4 hours a day) and reports to the IT Manager. We are seeking a motivated and detail-oriented IT Intern to support our IT team. This is an excellent opportunity for someone interested in gaining hands-on experience in IT support, security, asset management, and user onboarding/offboarding processes. The ideal candidate will be tech-savvy, organized, and eager to learn while contributing to the smooth functioning of our IT infrastructure.

Qualifications

• Currently pursuing or recently completed a degree in Information Technology, Computer Science, or a related field.
• Basic understanding of IT systems and tools (e.g., Google Workspace, Slack, Zoom).
• Strong organizational skills with attention to detail.
• Ability to prioritize tasks and manage time effectively.
• Excellent communication skills, both written and verbal.
• Familiarity with ticketing systems and knowledge base platforms (e.g., Notion) is a plus.

Requirements

• Assist with adding/removing new users to platforms such as Google Workspace, Krisp, Zoom, Slack, and LastPass.
• Support the IT team in managing inventory, including tracking hardware and software assets.
• Ensure accurate records of IT equipment and licenses.
• Handle IT tickets, including password resets, app installations, and adding/removing users in Slack channels.
• Prioritize and route tickets to the appropriate team members (Finance, IT Manager, or self) as needed.
• Assist in creating and updating how-to guides and IT documentation on the Notion IT page.
• Ensure all resources are clear, accurate, and accessible for internal users.
• Create shipping labels for IT-related shipments as required.
• Provide general administrative assistance to the IT team as needed.

Benefits

• 🏠 We have a set living wage at Directive.
• 🙏 Medical, dental, vision plans, disability, and life insurance coverage for you and your family that fit your lifestyle.
• 🧠 Mental - Access to certified therapists through Spring Health, membership to Headspace.
• 💪 Physical - Gympass.
• 🛫 Time Off - Paid Company Holidays, Your Birthday Off, End of Year Recharge (Closed December 24 - January 1).
• 💰 Financial - Savings fund with a 5% company match.