[Hiring] IT Infrastructure Administrator @Husch Blackwell

Role Description

The IT Infrastructure Administrator is responsible for managing, maintaining, and securing the organization’s cloud and server infrastructure to ensure optimal performance, reliability, and scalability. This includes:

• Administration of enterprise technical systems, including performing software/hardware maintenance on servers and cloud environments.
• Responding to user issues and requests routed by the Help Desk.
• Providing technical assistance to IT team members and firm users, including occasional mobile support and work outside normal business hours.
• Supporting infrastructure projects such as migrations, upgrades, and cloud integrations.

Cloud & Server Management:

• Manage Active Directory, DNS, DHCP, and other core infrastructure services.
• Install, configure, and maintain physical and virtual servers.
• Apply patches and updates to ensure systems remain secure and up to date.
• Monitor server and cloud performance, optimizing efficiency and cost-effectiveness.

Azure Virtual Desktop (AVD):

• Deploy, configure, and maintain AVD environments for secure remote access.
• AVD lifecycle management, 3rd level troubleshooting, and performance tuning.
• Ensure compliance and security within virtual desktop environments.

Office 365 Administration:

• Exchange Online: Retention policies and security settings.
• Microsoft Teams: Teams policies and integrations for collaboration.
• Teams Phones: Knowledge of calling plans, phone numbers, and voice routing for enterprise telephony to assist the Service Delivery Team.
• Intune: Configure policies and applications, support the owner (digital experience team).
• OneDrive for Business: Manage storage quotas and data retention policies.
• Implement compliance and security measures across all Office 365 services.
• Provide user support and training to the Service Delivery Team for Office 365 applications and features.

Security & Compliance:

• Implement and enforce security policies, including access controls (RBAC).
• Apply remediation measures determined by the Security Team.
• Ensure compliance with organizational and regulatory standards.

Backup & Disaster Recovery:

• Collaborate with engineers to develop and maintain backup strategies and disaster recovery plans.
• Perform regular backup tests and restore drills to validate data integrity.

Monitoring & Alerting:

• Utilize monitoring applications for proactive server and cloud alerting.
• Respond promptly to alerts and incidents to minimize downtime.
• Participate in 24x7 on-call rotations for critical monitoring and escalations after hours.

Incident, Change, and Service Management:

• Handle Service Requests, incidents, and changes in alignment with ITIL best practices.
• Document and execute approved changes with minimal disruption.
• Collaborate with the Service Desk for escalations and resolution tracking.

Automation & Optimization:

• Develop automation scripts for routine tasks.
• Work with Engineering to optimize server and cloud configurations for scalability and cost efficiency.

Documentation & Reporting:

• Maintain detailed documentation of configurations, processes, and changes.
• Cross-train other administrators using approved documentation.
• On request, generate performance and security reports for management review.

Qualifications

• High School Diploma or GED required; 2-year degree preferred or commensurate professional and educational experience.
• 3+ years of relevant experience, preferably in a professional services environment.
• Strong knowledge of Windows Server and cloud platforms (Azure, AWS).
• Proficiency in scripting languages (PowerShell, Bicep, batch files).
• Familiarity with Active Directory, DNS, DHCP, and networking fundamentals.
• Strong collaboration skills for project-based work.

Requirements

• The above is intended to describe the general content of and requirements for the performance of this job.
• It is not to be construed as an exhaustive statement of essential functions, responsibilities, or requirements.
• The Firm will provide reasonable accommodations as necessary to allow an individual with a disability to apply for and/or perform the essential functions of a position.

Benefits

• Employees are entitled to compensation commensurate with skill and experience.
• The exact compensation will vary based on skills, experience, location, and other factors permitted by law.
• Full-time employees receive benefits including:
• Medical and dental coverage
• Life insurance
• Short-term and long-term disability insurance
• Pre-tax flexible spending account for certain medical and dependent care expenses
• An employee assistance program
• Paid Time Off
• Paid holidays
• Participation in a retirement plan program after meeting eligibility requirements
• And more.