[Hiring] Senior Manager, Global IT Infrastructure @AmeriCares

Role Description

The Senior Manager, Global IT Infrastructure leads the operational maturity of the global infrastructure function at Americares. This role spans:

• Networks
• Azure and cloud infrastructure
• Microsoft 365 infrastructure dependencies
• Identity, servers, virtualization or hosted environments
• Backup and recovery
• Monitoring, lifecycle management
• Country-office connectivity
• Vendor oversight, standards, and roadmap execution

The role manages the Infrastructure Manager and Infrastructure Associate and partners with the Senior Director on:

• Infrastructure roadmap
• Budget, risk, vendor, and capability planning

The Senior Manager oversees disaster recovery and business continuity preparedness for infrastructure services and reports material risks, priorities, and decisions to the Senior Director.

Duties and Responsibilities

• Manage the Manager, Global IT Infrastructure and Associate, Global IT Infrastructure through clear expectations, workload planning, coaching, feedback, professional development, and capability planning.
• Partner with the Senior Director to develop, sequence, and execute the approved global infrastructure roadmap.
• Establish and mature infrastructure operating standards, runbooks, maintenance practices, monitoring, lifecycle planning, change controls, escalation paths, metrics, and audit-ready documentation.
• Oversee networks, Cisco Meraki, Azure, Microsoft 365 infrastructure dependencies, Entra ID, Intune, OneLogin, Cloudflare, servers, VMware or hosted systems, backup and recovery, monitoring, and country-office connectivity.
• Oversee disaster recovery and business continuity preparedness for infrastructure services.
• Apply COBIT-informed accountability and governance coordination, ITIL incident and change practices, and CIS-aligned controls.
• Coordinate the country-office matrix model for network, connectivity, server, cloud, backup, identity, and infrastructure issues.
• Partner with various teams to coordinate infrastructure dependencies and service-improvement actions.
• Serve as the escalation lead for the global IT infrastructure function.
• Partner with cybersecurity leadership to execute enterprise security policies and standards.
• Maintain infrastructure operating policies, standards, procedures, runbooks, and documentation.
• Manage infrastructure vendors and service providers.
• Monitor infrastructure reliability, capacity, cost, lifecycle status, and roadmap progress.
• Actively model and contribute to Americares values, work culture, and mission.
• Engage in and contribute to team spaces with openness, global competencies, and a growth mindset.
• Other duties and responsibilities as assigned.

Key Expectations for This Role

In the first 90 days:

• Learn and live the Americares Values.
• Complete all required new hire onboarding trainings.
• Gain a comprehensive understanding of Americares global operating environment, technology landscape, and Infrastructure priorities.
• Assess current infrastructure operations.
• Establish working relationships with IT leadership and stakeholders.
• Review operational documentation and alignment with IT governance and security frameworks.
• Deliver a findings and recommendations report.

In the first 6 months:

• Help develop and socialize the Infrastructure roadmap.
• Implement operational standards and governance practices.
• Strengthen partnerships with Cybersecurity and Resilience.
• Develop staffing, vendor, and capability plans.
• Lead execution of key country office infrastructure initiatives.

In the first year:

• Successfully manage Infrastructure governance and operational practices.
• Drive measurable improvements in infrastructure capabilities.
• Advance strategic infrastructure improvements.
• Serve as a trusted advisor and partner to IT leadership.
• Maintain accountability for multi-year roadmap execution.

Qualifications

• Significant and progressive infrastructure, cloud, network, systems, identity, or technology operations experience.
• Ability to lead, coach, and develop the Global Infrastructure team.
• Experience leading distributed infrastructure operations across several domains.
• Experience establishing operating standards, metrics, and roadmap execution.
• Ability to translate strategic priorities into actionable plans.
• Experience with Microsoft-centric technologies.
• Proven ability to build strong relationships and coordinate effectively.
• Experience managing service levels and continuous improvement initiatives.
• Ability to strengthen infrastructure resilience and operational controls.
• Ability to perform occasional after-hours work for planned maintenance.
• US work authorization without restriction and ability for 15% domestic and international travel.

Preferred Qualifications

• Bachelor degree in information technology, computer science, engineering, or equivalent education and experience.
• Relevant certifications in Microsoft, Cisco, VMware, ITIL, COBIT, CIS, cybersecurity, backup, networking, or cloud.
• Experience supporting humanitarian, nonprofit, healthcare, or mission-driven environments.
• Experience coordinating infrastructure across country offices or international locations.

Recruitment Process

• Virtual interview with People and Talent (1 hour)
• Competency exercise
• Virtual interview with Hiring Manager (1 hour)
• Virtual panel interview with internal stakeholders (1 hour)
• Virtual interview with VP, Information Technology (30 minutes)
• Offer
• Background checks and onboarding