[Hiring] IT Field Technician I @Acuity Eye Group

Role Description

IT Field Technician is responsible for day-to-day tasks, functioning primarily as entry/mid-level IT technical resource supporting users in remote work, office, and healthcare settings. Individuals will interact with field offices and vendors, facilitating support, optimization, and enhancements of various end-user applications such as Microsoft Office, Google Workspace, point-of-sale systems, printing, and more.

• Travel to clinic locations for troubleshooting and/or software and hardware installations.
• Troubleshoot and resolve various hardware, software, and other system problems, replacing components when necessary.
• Responsible for deploying standardized setup for PCs, printers, and communication systems.
• Install, set up, and provide support and troubleshooting assistance to personnel regarding PC hardware, operating systems, software installation, and printer issues.
• Work with imaging software to image and deploy newly imaged computers for rollout.
• Consult with IT management on problems found and possible solutions.
• Carry out IT security policies and report security problems to IT management to establish requirements for new systems or modifications to our network.
• Document all service calls and work history using the Help Desk.
• Maintain an appropriate professional appearance and demeanor in accordance with Company policies.
• Keep commitments and keep direct supervisor informed of work progress, timetables, and issues.
• Maintain strict compliance with State, Federal, and other regulations (e.g., OSHA, WC, HIPAA, ADA, FEHA, DOL, HR policies and practices).
• Other duties as assigned by management.

Qualifications

• Any combination totaling 3 years of experience:
• College coursework in Information Technology (IT), IT Management, or a closely related discipline, as measured by the following conversion table or its proportional equivalent:
• 60 semester hours or associate degree equals one year
• 90 semester hours equals two years
• 120 semester hours or bachelor’s degree equals three years
• Work experience in enterprise help desk support.
• Ability to travel daily to clinic/field locations.
• Desirable:
• CompTia Net+, A+ Certification
• Microsoft MCSE / MCP
• Certificates/Licenses/Registrations:
• Valid Driver’s License

Requirements

• Results-oriented (Energetic self-starter; sets realistic goals; meets commitments; persistent; prioritizes daily to achieve results).
• Customer Service Advocate (flexible and adaptive; empathetic; passionate; ethical).
• Ability to respond to common inquiries from customers, staff, vendors, or other members of the community.
• Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Skilled in determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
• Ability to identify complex problems and review related information to develop and evaluate options and implement solutions.
• Basic understanding of network services such as DHCP & DNS and how to troubleshoot related problems.
• Ability to draw valid conclusions, apply sound judgment in making decisions, and ability to interpret and apply policies and procedures.
• Ability to prioritize tasks and projects with limited direction.

Work Environment

• This is a remote work classification with regular travel to field locations.
• Staff must reside in Coachella Valley in Southern California, with additional regional requirements based on service area.
• Travel may be required throughout your assigned region, including the Imperial Valley, Los Angeles County, Orange County, Kern County, and San Diego County.
• Temperature conditions are controlled with limited direct exposure to hazardous physical substances.
• The noise level in the work environment is usually low to moderate.
• While performing the duties of this job, the employee is regularly required to sit, stand, walk, handle, or feel, reach with hands and arms, see, talk, and hear.
• The employee will frequently lift and/or carry reports, records, and other materials that typically weigh less than 20 pounds.
• The employee is occasionally required to stoop, kneel, bend, or crouch.
• Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard, calculator, and other standard office equipment.