[Hiring] Machine Tool Field Service Technician @Siemens

Role Description

In this position you would work remotely from a home office. The job requires extensive travel and the employee must live near a major airport.

You’ll make an impact by:

• Service and Application Engineer function:
  • Complete broad scope of product and systems support including install, commissioning, maintenance, and evaluation of customer equipment and systems.
  • Provide scheduled and emergency support remotely and onsite.
  • Provide all levels of user support.
  • May manage sub-contractors and monitor delivery.
  • Create Report and Status Updates of project status.
• Sales Function:
  • Explore new opportunities while engaged directly with customers (remote or onsite).
  • Supports sales by identifying potential additional business and providing leads to sales engineer.
• Remote Support Engineer:
  • Delivers support services by using remote connections to customer systems.
  • Diagnoses, clarifies, and resolves technical problems.
  • Clarifies events, analyses traces and diagnostic information, provides information about findings to solve the issue and provides guidance for the next steps (site visit).
  • Use escalation strategy to assist customers.

Qualifications

• Ability to learn and grow.
• Strong communication skills.
• Good natured – able to handle all manner of customer interactions.
• Deep professional know-how and experience.
• Solid professional judgment, critical thinking, and problem-solving competence. Improves existing processes and approaches.

Requirements

• BS in Electrical or Electronic field.
• 8+ years of experience, preferably already trained in Simatic, Sinumerik, Simodrive, Sinamics, Electrical Design, Troubleshooting, Electrical Wiring, Arc-Flash, NFPA70.
• Knowledge of Siemens product experience in SINUMERIK and SIMODRIVE.
• 8+ years’ experience working in product launch and process environment.
• PLC, Control Systems, Automation, Lean.
• Legally authorized to work in the United States on a continual and permanent basis - Must be a US Citizen.
• Proficiency in English both written and verbal.
• Willingness and ability to travel up to 75-95% of the time.

Preferred Qualifications

• Knowledge of 5-axis machining technology preferred. Specific Siemens product experience in SINUMERIK and SIMODRIVE, especially 840D, 611D, and S120.
• Advanced degree / experience with a strong working knowledge in electronics.
• PLC, Process Controls.

Benefits

• Siemens offers a variety of health and wellness benefits to our employees.
• The pay range for this position is $60,819 - $104,262 annually. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.