[Hiring] Field Technician Support II @COMTECH TELECOMMUNICATIONS

Role Description

The South Carolina (NG) 9-1-1 team is seeking a Field Technician Support II to provide technical support to Public Safety Answering Points (PSAP) across the State of South Carolina. This role is critical to maintaining reliable emergency communications infrastructure and ensuring uninterrupted 911 service for communities across South Carolina. Responsibilities include installation, configuration, maintenance, and support of communications systems, servers, workstations, and associated equipment at PSAPs statewide. Position entails telecommuting from home office and client sites.

• Resolve operational issues in the field in coordination with the Network Operations Center by going on-site to PSAPs for technical support, troubleshooting and repair; escalating issues as needed.
• Provide on-call coverage (weekday nights and all day on weekends).
• Perform on-site preventive maintenance tasks (cleaning, inspections, and repair) for all workstations, servers, and equipment as scheduled.
• Support the deployment of new customer sites (PSAPs) as well as move/changes of existing PSAPs that form part of the Next Generation 9-1-1 system.
• Troubleshoot and support telephony and VoIP-based NG9-1-1 systems, including call handling equipment, SIP-based call routing, and IP telephony endpoints.
• Diagnose and resolve issues related to call delivery, ANI/ALI discrepancies, and call routing failures in coordination with carriers and network teams.
• Function as the technical lead on-site and supervise subcontractor personnel during PSAP site deployments/moves.
• Perform the installation, configuration, and testing of various electronic equipment according to the established checklists and procedures (equipment includes routers/switches, managed PDUs (Power Distribution Unit), Windows workstations, IP telephones, IP to serial converters, among others).
• Provide timely and accurate project status updates to the management team and the customer.
• Update work status in web-based ticketing system (tracking preventive maintenance work as well as troubleshooting work).
• Maintain inventory and spare equipment stock.
• Participate in special projects as required.

Qualifications

• Associate level in technical field (networking, IT, workstations), or the equivalent combination of education, technical certifications, training, or work experience.
• 3-5 years of related experience in the installation, configuration, and testing of IP networking equipment and systems.
• Experience working with carrier circuits, demarcation points, and telecom providers.
• Understanding of both legacy telephony (POTS/analog) and modern VoIP/SIP-based systems, and how they interoperate in hybrid environments.
• Effective communication skills.
• Familiarity with Windows, Linux, server virtualization, Cisco routing/switching preferred.

Requirements

• The work is typically performed at customer site locations, which requires proper safety precautions.
• Work requires some physical effort in the handling of materials, boxes, or equipment.
• Occasional overtime may be required as needed to support on-call or other business needs.
• Personal vehicle is required; company pays mileage based on IRS published rates.
• This position requires compliance with Comtech’s Drug-Free Workplace Program. Candidates must successfully complete a pre-employment drug screening as a condition of hire. Employees may be subject to random, reasonable suspicion, and post-incident testing. Illegal drug use — including marijuana, regardless of state law — is disqualifying under federal adjudicative guidelines and DoD DFARS requirements.

Benefits

• The pay range reflects the expected base salary for this position. Final compensation will be based on role, level, skills, experience, and geographic location.

Company Description

At Comtech Telecommunications Corp, in the Allerium business segment, every connection counts. With roughly 700 employees, we design, deploy, and operate the mission-critical communications infrastructure that public safety agencies and emergency responders depend on every minute of every day. Comtech Allerium is powering Next Generation 911 and carrier emergency services across North America. We are helping shape the future of emergency communications — making it more resilient, scalable, intelligent, and accessible. If you're looking for work that combines meaningful impact, complex challenges, and the opportunity to build technology people genuinely depend on, there's a place for you at Comtech Allerium.