[Hiring] IT Director @Alliance Animal Health

Role Description

We have an immediate opportunity for an IT Director to join a lean, high-impact technology team supporting more than 250 veterinary hospitals across the United States. Reporting directly to the Vice President of Technology, the IT Director will be responsible for leading day-to-day IT service delivery and helping execute key technology initiatives across Alliance Animal Health.

This is a highly hands-on technical leadership position. While the IT Director will provide leadership, direction, vendor oversight, and project management, this individual will also remain actively engaged in the technology environment, including:

• Troubleshooting complex issues
• Microsoft 365 administration
• Escalations
• Infrastructure support
• Direct engagement with practice teams

The IT Director will have primary responsibility for the success of AAH’s newly established co-managed IT support model, working closely with:

• Managed service provider
• Internal technology resources
• Hospital teams
• Operations leadership
• Other business stakeholders

This individual will be accountable for ensuring practices receive a consistent, responsive, and high-quality support experience while maintaining:

• Transparency
• Measurable service standards
• A strong customer-focused culture

In addition to service delivery, the IT Director will have an active role in executing strategic technology initiatives across the organization. Strong project management skills are essential, as this position will lead and coordinate:

• Technology deployments
• Infrastructure improvements
• Practice onboarding initiatives
• Security programs
• Vendor implementations
• Other enterprise IT projects

The ideal candidate combines strong technical depth with service leadership, project management, business judgment, and an exceptional customer-service mindset. Experience supporting veterinary, animal health, or multi-site healthcare environments is strongly preferred.

This is a fully remote position with periodic travel required for:

• Hospital visits
• Vendor engagements
• Project implementations
• Leadership meetings
• Strategic initiatives

Qualifications

• Bachelor’s degree from an accredited four-year institution in Information Technology, Information Systems, Information Technology Management, Computer Science, or a related field.
• 8+ years of progressive professional experience in IT support, systems administration, infrastructure, service delivery, or technical operations.
• 3+ years of IT leadership, service delivery leadership, or technology team management experience.
• Demonstrated experience leading IT operations within a multi-site or distributed organization.
• Demonstrated experience managing an MSP, technology service provider, or co-managed IT relationship.
• Strong project management experience with responsibility for planning and delivering technology initiatives involving multiple stakeholders and vendors.
• Advanced, hands-on experience administering Microsoft 365 environments.
• Strong technical knowledge of:
• Microsoft 365
• Entra ID
• Microsoft Intune
• Exchange Online
• Microsoft Teams
• SharePoint Online
• Endpoint Management
• Identity & Access Management
• Conditional Access
• Security and Compliance
• Working knowledge of networking fundamentals and technologies, including firewalls, switches, wireless access points, VPNs, DNS, DHCP, and internet connectivity.
• Experience with IT service management, ticketing systems, remote monitoring and management platforms, endpoint management, and remote support technologies.
• Demonstrated ability to manage service metrics, reporting, SLAs, escalations, and customer satisfaction programs.
• Strong troubleshooting and analytical skills with the technical depth to participate directly in complex escalations when required.
• Exceptional customer service, relationship management, and interpersonal skills.
• Strong written and verbal communication skills with the ability to communicate effectively with practice teams, technical resources, vendors, Operations leaders, and senior executives.
• Demonstrated ability to independently manage multiple priorities, projects, vendors, and operational responsibilities in a fast-paced environment.
• Ability to operate successfully within a fully remote organization and lead geographically distributed resources.
• Ability to travel periodically as business and project requirements dictate.

Requirements

• Veterinary or animal health technology experience is strongly preferred.
• Experience supporting veterinary hospitals, animal health organizations, or other clinical environments.
• Experience supporting 1,000+ users and/or 100+ geographically distributed locations.
• Experience designing or operating a co-managed IT support model.
• Experience leading technology integration for newly acquired or newly onboarded locations.
• Strong understanding of cybersecurity operations, including EDR/MDR, SIEM, vulnerability management, security awareness, identity protection, and incident response.
• Experience working with:
• ConnectWise
• NinjaOne
• Auvik
• Liongard
• Huntress
• Microsoft Defender
• IT documentation and knowledge management platforms
• Experience supporting specialized veterinary or healthcare technologies, including practice management systems, imaging systems, payment technologies, and clinical equipment.
• Formal project management experience or certification such as PMP, CAPM, or equivalent demonstrated experience.
• ITIL Foundation or other IT service management certification.
• Relevant Microsoft certifications.

Benefits

• This is a fully remote U.S.-based position with periodic travel required.
• Alliance Animal Health offers a competitive compensation package including:
• Salary
• Bonus opportunity
• Health benefits
• Paid time off
• Professional development opportunities
• The ability to make a meaningful impact across a rapidly growing organization