[Hiring] Director of IT Services @Innovas

Role Description

The Director of IT Services will lead and strengthen the company’s technology operations as the organization grows. This leader will be accountable for reliable IT services, effective security practices, responsive employee support, and the performance of internal staff and external service providers. This is primarily a leadership role, with approximately 70% or more of the focus on directing staff and service providers. The Director must bring sufficient practical technical experience to evaluate recommendations, hold teams and vendors accountable, and contribute directly during critical incidents or other situations requiring additional technical support.

Reporting to the CTO, the Director will lead internal IT staff supported by outsourced partners across service desk operations, security, infrastructure, and business applications. They will partner across the business to support rapid growth, improve operational discipline, and strengthen security across the organization.

Qualifications

• 12+ years of IT experience, including substantial practical experience across infrastructure, enterprise services, and IT operations.
• 7+ years of experience leading technical teams, including responsibility for staff performance, service delivery, and external service providers.
• Demonstrated success improving an established IT function, with measurable results in service quality, reliability, security, team effectiveness, or vendor performance.
• Experience leading internal service desk operations and managing services delivered through MSPs, MSSPs, and other partners.
• Experience owning security policies, risk remediation, incident response readiness, and compliance or audit preparation.
• Experience establishing service expectations, measuring uptime and SLA attainment, evaluating vendor obligations, and reporting performance to business leadership.
• Demonstrated financial discipline in budgeting, procurement, licensing, asset management, and vendor oversight.
• Strong communication, people leadership, and change management skills, supported by curiosity and a practical approach to solving business problems.
• Ability to obtain and maintain a security clearance.
• US Citizenship.

Requirements

• 15+ years of IT experience, including substantial practical experience across infrastructure, enterprise services, and IT operations.
• 10+ years of experience leading technical teams, including responsibility for staff performance, service delivery, and external service providers.
• Experience leading the adoption and effective use of Microsoft 365 G5 services and GCC High environments.
• Broad technical depth across cloud services, networking, identity, endpoints, enterprise applications, monitoring, and security, sufficient to evaluate technical work and contribute during significant incidents.
• Experience supporting government contracting organizations and CMMC or NIST-based security programs.
• Working knowledge of Microsoft 365 security and information governance capabilities, including DLP, retention, legal holds, and eDiscovery, and the ability to direct their effective use.
• Experience improving IT operations and security maturity in a growing organization with a small internal staff and multiple outsourced partners.
• Experience with business application integration, HR-driven onboarding automation, depot services, and scalable device provisioning.
• Experience applying automation and AI-assisted capabilities to IT administration, service delivery, and employee support.
• Experience with Windows Server, Linux, cloud infrastructure, and network security.
• An active security clearance.

Benefits

• Health Insurance: Medical and dental – company pays 92% of premiums for individual coverage and for family coverage.
• Vision Insurance: Fully covered.
• Retirement Plans: 401(k) with employer match up to 4%.
• Paid Time Off: Paid sick and safe leave, paid floating holidays, and generous vacation.
• Other: Basic Life & AD&D policy company paid, Voluntary Life, Flexible & remote work structure, Wellness reimbursement plan & mental health support, Community sponsorships, Donation matching, Professional development allowance.

Company Description

Innovas is an Equal Opportunity Employer. We are committed to providing a workplace free from discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age (40 or older), disability, or genetic information.

We take a geo-neutral approach to compensation within the US, meaning that we pay based on job function and level, not location. We are currently only open to remote employees residing in the following states: AL, FL, IN, MI, MO, NM, NC, OH, OR, PA, SC, TN, TX, WY.

All offers of employment are contingent upon successful completion of a standard background check.