[Hiring] IT Application Analyst III - EpicCare Ambulatory @InnovAge

Role Description

The IT Application Analyst III participates in managing medium complexity projects/tasks and collaborates with team members as needed in the analysis, design, coding, testing, and implementation of new and existing application systems used within InnovAge entities. This position collaborates with the user community to resolve technical problems, application performance issues, as well as support optimization and enhancement efforts. This position supports the design, configuration, testing, and supporting of files and system changes within assigned products and scope, including system administration functions.

• Have a solid understanding of the business and operational aspects within the InnovAge Entities, and the software/hardware used.
• Create and maintain appropriate build documentation.
• Troubleshoot simple problems, requests, and questions from end users.
• Design, test, implement, and support files/systems within assigned products and scope under supervision.
• Demonstrates the ability to work on multiple tasks with high quality results and adherence to deadlines.
• Investigate end users' preferences while making design decisions about the underlying needs of the organization and user community.
• Analyze business operations as they relate to design decisions and prioritize and implement requested changes to the system.
• Collect information regarding potential system enhancement needs and analyze new functionality in releases to determine how/if it should be used, and review and test each new release.
• Dependent on the Application(s) supported, this position is required to take call.
• Develop Level of Effort estimates and ability to track actual time worked accurately.
• Demonstrate excellent interpersonal, organizational, and communication skills.
• Perform analysis of workflows, data collection, report details, and other technical issues associated with assigned software/hardware used under supervision.
• Develop clear and concise process flows and supporting documentation for business owners and units.
• Adhere to standards for naming and numbering conventions, change control, environment management, and security classifications.

Qualifications

• 3+ years in a Healthcare setting, physician practice, or hospital.
• 5+ years Epic Application configuration/design experience.
• Bachelor's Degree in a health, science, or business field, or an equivalent level of professional experience preferred.
• Epic Application Certification may be required based on application(s) supporting. Epic Certification must be completed within 6 months of hire. Certifications may be subject to policies of the Vendor.
• 5+ years of Epic Application configuration/design experience.
• Project Management experience.

Benefits

• InnovAge is dedicated to empowering seniors to live independently, allowing them to age in their own homes and communities safely.
• InnovAge offers an alternative to nursing homes through its Program of All-inclusive Care for the Elderly (PACE).
• Customized healthcare and social support at PACE Adult Day Health Centers.
• InnovAge is committed to equal opportunity and affirmative action, striving to create a diverse and inclusive workplace.
• Extensive benefits package includes medical/dental/vision insurance, short and long-term disability, life insurance and AD&D, supplemental life insurance, flexible spending accounts, 401(k) savings, paid time off, and company-paid holidays.