[Hiring] Information Systems Engineer 2 @WEXWEXUS

Role Description

OTR Certification & Technical Testing Lifecycle

• Coordinate and guide the 90-to 180-day certification lifecycle for assigned merchant and POS vendor portfolios, guiding stakeholders from Initiation and Scope Discovery through Lab/Beta Testing to final Production Release.
• Create, tailor, and maintain technical test scripts weekly based on specific customer hardware and software profiles (Full Certification vs. Regression Testing), actively troubleshooting authorization or script execution errors daily.

Lab Configuration, Connectivity & AI Optimization (Weekly):

• Configure test environments daily using the eManager Portal to set up test cards, prompts, and velocity limits for assigned regional accounts.
• Collaborate weekly with client engineering teams to establish secure network connectivity (SSL, VPN, Direct Connect) while proactively adopting AI-assisted diagnostic tools and process automation scripts to optimize manual testing workflows.

Data Validation & Quality Assurance (Daily & Project-Based):

• Execute intermediate to advanced SQL queries on backend tables daily to audit test results, verify transaction outputs, and ensure data integrity against live system logs and Script Workbooks.
• Champion successful launches by issuing formal Certification Letters and providing hands-on operational support during the critical 30-day post-launch stabilization window daily.

Technical Specification Adherence & Operations Support:

• Serve as a primary technical resource expert for assigned regions, ensuring strict adherence to technical interface specifications, including ISO 8583 Card Payment Authorization and Proprietary Sales Transaction files.
• Resolve production authorization anomalies, POS terminal equipment issues, and transaction data file questions during outage reconciliations weekly.
• Proactively identify and embrace opportunities to integrate AI and automation technologies into operational processes.

Stakeholder Communication & Project Management:

• Lead weekly kickoff meetings, technical alignment sessions, and project updates as the primary technical point of contact with external merchants and internal teams (Merchant Development, NetOps, Product Support).

Qualifications

• Bachelor’s degree in Business, Computer Science, or a related technical field.
• 3+ years of progressive experience in payment processing, IT systems support, network interface testing, or technical QA.
• Proven ability to understand, interpret, and apply technical interface specifications (API/Network Interface Testing).
• Demonstrated intermediate to advanced SQL skills to extract data, verify transaction outputs, and analyze system logs.
• Hands-on experience creating, executing, and troubleshooting technical test scripts and validation files.
• Strong track record of managing external client and cross-functional stakeholder relationships.
• Must successfully pass a background investigation.

Requirements

• Specialized certifications in QA, Payment Systems, or Project Management (preferred).
• Prior experience navigating WEX, EFS, or OTR proprietary payment network schemes and transaction workflows (preferred).
• Hands-on familiarity with payment test environments, terminal setups, eManager Portal, and EMV/CHIP parameters (preferred).
• Experience leveraging process automation tools, scripting languages, or data visualization software (Tableau, Power BI) (preferred).
• High intellectual curiosity, resilience in troubleshooting complex technical bottlenecks, and exceptional organizational agility (preferred).

Benefits

• Health, dental and vision insurances
• Retirement savings plan
• Paid time off
• Health savings account
• Flexible spending accounts
• Life insurance
• Disability insurance
• Tuition reimbursement
• Comprehensive and market competitive benefits designed to support personal and professional well-being

Pay Range

$81,200.00 - $96,900.00