[Hiring] Systems Engineer, Manager @MRO Corporation

Role Description

We are seeking a Systems Engineer, Manager to lead an application and infrastructure services team responsible for delivering, maintaining, documenting, and continuously improving enterprise services that enable business operations and software engineering teams. This role is focused on reliable delivery of shared technology services such as:

• Microsoft 365
• Active Directory
• Entra ID
• Monitoring and observability
• Patch and vulnerability management
• Azure AVD/VDI
• Certificate lifecycle processes
• Identity-related services
• Other infrastructure service capabilities

The Manager is accountable for:

• Service delivery
• Operational maturity
• Application services stewardship
• Vendor coordination
• Documentation quality
• Utilization improvement
• Stakeholder engagement across assigned enterprise technology services

This role maintains close working connectivity with infrastructure services and architecture teams to ensure service designs, standards, dependencies, and escalations align with enterprise infrastructure architecture. The role also partners with operations to ensure day-to-day operations, analyst workflows, runbooks, monitoring responses, patching activities, and service requests are executed consistently and effectively.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Engineering, Business Information Systems, or a related field, or equivalent combination of education, technical experience, service management experience, and leadership experience.
• 5+ years of experience in systems engineering, infrastructure services, enterprise application services, technical service management, software tooling administration, or a related enterprise IT role.
• 3+ years of experience leading, managing, supervising, mentoring, or coordinating technical teams responsible for infrastructure services, application services, software tools, or operational support functions.
• Strong working knowledge of Microsoft 365, Active Directory, Entra ID, Windows Server services, identity lifecycle processes, access administration, group policy concepts, and service delivery practices for enterprise collaboration and identity services.
• Experience coordinating patching, monitoring, alerting, observability, certificate lifecycle management, Azure AVD/VDI services, endpoint or infrastructure service dependencies, operational readiness, and recurring maintenance processes.
• Experience managing inventories of third-party applications, engineering tools, SaaS platforms, or vendor-supported software, including ownership records, usage context, vendor contacts, support agreements, renewal timelines, version status, upgrade planning, and documentation requirements.
• Ability to understand and document how infrastructure services, third-party applications, software engineering tools, integrations, and vendor platforms support company products, services, development workflows, security requirements, and operational processes.
• Experience managing incident response, escalation coordination, change records, implementation planning, service requests, operational documentation, service catalogs, application inventories, and technical risk using IT service management platforms such as Jira Service Management.
• Experience using monitoring, reporting, analytics, utilization, or observability tools such as DataDog, SolarWinds, Azure Monitor, Microsoft 365 admin reporting, SaaS administration portals, or similar platforms to support service performance, adoption, incident response, capacity, and operational reporting.
• Ability to prioritize competing technical and operational demands, make sound decisions in production support situations, and communicate effectively with leadership, technical teams, vendors, and business stakeholders.
• Strong written and verbal communication skills, including the ability to present status, risks, architecture decisions, implementation plans, tradeoffs, and follow-up actions clearly and professionally.
• Demonstrated ability to develop team members, improve engineering practices, reinforce accountability, manage technical debt, and sustain reliable service delivery in a fast-paced environment.

Requirements

• Experience leading distributed or remote teams delivering enterprise infrastructure services, application services, collaboration platforms, identity services, engineering tools, or production support functions.
• Experience with identity, collaboration, and productivity platforms, including Microsoft 365, Active Directory, Entra ID, Okta, Exchange Online, Teams, SharePoint, OneDrive, group policy, privileged access, and account lifecycle processes.
• Experience with PowerShell or other scripting and automation tools used to support configuration management, reporting, evidence gathering, repeatable operational tasks, and infrastructure lifecycle activities.
• Experience supporting software asset management, vendor governance, tool rationalization, license optimization, application lifecycle planning, feature adoption campaigns, service catalogs, or technology value realization initiatives.
• Experience supporting regulated or compliance-driven environments with security, audit, access control, documentation, and evidence requirements.
• Relevant industry certifications such as Microsoft, Cisco, AWS, VMware, Nutanix, NetApp, Check Point, ITIL, or equivalent infrastructure, networking, cloud, security, or service management certifications.

Benefits

• Base pay is one element of the total compensation package.
• Eligible employees may also receive an annual cash bonus.
• Access to a comprehensive benefits offering, including medical, dental, vision, life insurance, and a 401(k) plan.

Salary Range

It is not typical for an individual to be hired at or near the top of the range. Individual pay may be influenced by factors such as skills, qualifications, experience, licensure, certifications, geographic location, and internal equity.

Pay Range: USD $121,000.00 - USD $164,000.00 /Yr.