[Hiring] Hardware ServiceNow Architect @CACI International

Role Description

CACI is seeking a highly skilled and strategic Hardware ServiceNow Architect supporting the Department of the Air Force (DAF) Enterprise IT as a Service (EITaaS) program with expertise in Hardware Asset Management (HAM). This role is focused on designing, implementing, and governing the end-to-end HAM solution within the ServiceNow platform.

• Leverage ServiceNow to manage the complete lifecycle of hardware assets – from planning and procurement through deployment, maintenance, and eventual disposal.
• Architect the HAM module, optimize the CMDB for hardware assets, ensure data integrity, and build robust integrations.

Responsibilities

• HAM Architectural Strategy & Vision:
  • Define the long-term architectural vision, strategy, and roadmap for Hardware Asset Management within the ServiceNow platform.
  • Lead the design of comprehensive, scalable, and secure HAM solutions that encompass the entire hardware asset lifecycle.
  • Translate complex business requirements into detailed architectural designs and technical specifications for ServiceNow HAM.
• ServiceNow HAM Module & CMDB:
  • Act as the subject matter expert and lead architect for the ServiceNow Hardware Asset Management (HAM) module.
  • Architect the ServiceNow Configuration Management Database (CMDB) specifically for hardware assets.
  • Design and implement robust automated workflows within ServiceNow for key HAM processes.
• Integration & Data Integrity:
  • Design and oversee complex integrations between ServiceNow HAM and critical enterprise systems.
  • Establish and enforce data quality standards and governance frameworks.
• Financial & Operational Optimization:
  • Architect solutions to track hardware asset costs and enable Total Cost of Ownership (TCO) analysis.
  • Drive the automation of asset-related financial processes and reporting.
  • Develop strategies for hardware asset utilization tracking and lifecycle optimization.
• Leadership & Governance:
  • Establish and enforce architectural standards and governance policies for HAM implementation.
  • Provide expert technical guidance and mentorship to ServiceNow developers and partners.
  • Lead technical design reviews to ensure solutions align with platform best practices.
• Stakeholder Engagement & Innovation:
  • Collaborate with cross-functional leaders to gather requirements and drive adoption of HAM solutions.
  • Stay abreast of the latest ServiceNow HAM features and industry trends.

Qualifications

• 15+ Years of relevant experience (Bachelor’s Degree in applicable field may be substituted for 5 years of experience).
• 10+ years of progressive experience in IT, with at least 5 years in a ServiceNow Architect role.
• Deep and demonstrable expertise with ServiceNow Hardware Asset Management (HAM) module.
• Extensive hands-on experience with ServiceNow CMDB and Discovery for hardware assets.
• Proven experience designing and implementing complex integrations between ServiceNow HAM and other systems.
• Comprehensive understanding of the entire hardware asset lifecycle.
• Proficiency in ServiceNow platform capabilities, including Flow Designer and Custom Application Development.
• Strong understanding of ITIL principles as they apply to asset management.
• Exceptional analytical, problem-solving, and critical thinking skills.
• Excellent communication, presentation, and interpersonal skills.
• Ability to obtain/maintain secret clearance.

Requirements

• ServiceNow Certified Implementation Specialist - Hardware Asset Management (CIS-HAM) certification is highly advantageous.
• ServiceNow Certified System Administrator (CSA) and other relevant CIS certifications.
• Experience with ServiceNow Software Asset Management (SAM) in relation to hardware dependencies.
• Knowledge of industry asset management standards (e.g., ISO 55000).
• Experience with mobile asset management solutions within ServiceNow.
• Familiarity with financial concepts related to asset management.
• Experience with government contracting.

Benefits

• A culture of integrity and innovation.
• An environment of trust with flexible time off benefits.
• A focus on continuous growth and career advancement.
• Comprehensive benefits including healthcare, wellness, financial, retirement, family support, and continuing education.

Company Description

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.