[Hiring] Global Communications Systems Engineer @Veralto Global

Role Description

Reporting to the Director, Service & Commercial Applications, the Global Communications Systems Engineer will support the European rollout and ongoing development of Videojet’s customer-facing communications technology.

• Help deploy, integrate, and improve the NICE CXone contact center platform and its CRM connections.
• Coordinate with local service and commercial teams, integration teams, and global development partners to deliver contact center rollouts and dependable post-launch support across Europe.
• Translate business requirements into technical specifications, balancing platform constraints, user experience, cost, and business value.
• Develop, configure, and enhance NICE CXone features, call flows, logic-based business rules, alerts, process flows, integrations, and automation.
• Provide hands-on support for telephony and communication applications, troubleshoot technical issues, and identify opportunities to improve reliability and the customer experience.
• Create SOPs, standard work, onboarding materials, and training for users and managers within local business organizations.
• Build and maintain reports, dashboards, data-quality controls, and KPIs that improve productivity, adoption, and continuous improvement.

Qualifications

• Hands-on experience developing, deploying, configuring, or supporting contact center platforms or software.
• Working knowledge of telephony technologies, including PSTN/POTS and VoIP/SIP.
• Experience integrating a contact center platform with Salesforce or another CRM system.
• Experience gathering business requirements, producing functional or technical designs, and developing and executing tests.
• A degree or certification in IT, telecommunications, programming, or a related technical field, or equivalent directly relevant practical experience.
• Advanced to fluent written and spoken English for technical and business communication.

Requirements

• Experience with NICE CXone and Salesforce.
• Programming or application-development experience.
• Experience supporting multi-country technology rollouts.
• Experience developing user training, reports, or dashboards.
• Proficiency in another major European language.

Benefits

• A remote role supporting a highly visible global technology program.
• Professional onboarding and training.
• Career development opportunities across Videojet and Veralto.
• The opportunity to work with an inclusive, international team.